I just tried to get my subscription again with two different cards and was declined by both
Refund Reference: 16824140-12772374
Someone? Anyone? How is it that you don't have a way for us to contact customer support?
Here's the message I keep getting after I tried with two different cards that work just fine...
"This payment was declined by your bank. Please try again, or use a different payment method. Contact your bank for further information."
I just purchased Elementor with my mom's MasterCard and it worked fine. Then I purchased Divi with my mom's Visa and it worked just fine. I tried both of those same cards within minutes of purchasing Divi and Elementor and I get declined on your site when I attempt to reorder a one-year subscription to Brizi Pro Personal. I even have a license to prove that I already had a subscription which I ordered on the 11th of August 2020 and you guys canceled it and sent me an email saying that you refunded the money. Which is weird because I never canceled or asked for a refund. Oh, and also the total for my purchase including tax was $51.94 ($49 + $2.94 tax) and you sent me an email that said that you refunded $60.90!!!! What is going on with your company?
Then, my mom called the bank and they said that everything is fine and there are no holds on the card... and here's the kicker... the completely weird part... There is no record of any amount or refund for $60.90 SAYS THE BANK!!!
Why would you even refund $60.90 when my total on the receipt from your company sais $51.94???
What's going on with your site and my account? I want to use Brizy to build my website, but this is way too much hassle. Hopefully, someone will get back to me. And why don't you have a customer service portal or at least an email for support or anything normal like everyone else does?
Oh, and here's proof that I had a year's subscription...
This is the license I got from your company on 11 August 2020 at about 01:22 am Central Standard Time
BPNW795KCNSD35VE123
Jeff
You can contact me at my email address that is on my account.
*** Here's everything your email said ***
Refund has been processed. You may find details below:
Refund Amount: 60.90 USD
Refund Reference: 16824140-12772374
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Hi,
I suppose, Bogdan one of our managers already informed you about the fraud.
Let us know if we can help you with something else.Best regards,
Sandra0 -
It is not fraud though, Sandra. And it never was. I simply purchased Brizy builder and all was fine until a day later because something happened on your end that flagged my purchase as fraud and then you took it away from me after I was using it for a day.
So, I already purchased Brizy on 11 August 2020 (two days ago) and was using it just fine when I got the email yesterday (one day ago) that the purchase was refunded and I keep trying to repurchase it and it won't let me.
That's the "something" else you can help me with. I need to have my subscription reinstated as it was taken away by your company and or Paddle in error. I have not heard anything from Paddle so you are going to have to handle it on your end. You or your manager. Please, let me know when I can once again attempt to purchase a subscription from you without it getting flagged as fraud.
Best regards,
Jeff0 -
I just tried again to purchase the subscription and was again declined. Let me know when it is fixed.
Thank you.
Jeff
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Hi,
We send an email to the Paddle and added you in the CC. Could you please check?
Thanks!Best regards,
Sandra0 -
I emailed Alex your Owner and Gary at Paddle I was going to cc you but again there is no way to contact brizy support except in this public forum which is a little lame that your company doesn't have a private way to contact support for issues... like it all has to be on this public forum. Who thought that up?
Well anyway, at least after all this crap I'm having to endure at least I got the email address of your owner Alex and of Gary at Paddle... so, hopefully, they can fix this so I can once again purchase your Brizy Pro product.
Wow... what a hassle to go through to get a simple subscription. It's like pulling teeth... no worse... it's like root canal work.
p.s. normally I'm a really nice guy... like the nicest. but wow. how hard can it be? even our bank says that they haven't declined our cards *tried two different cards from two different banks that have $h*t Tons of credit on both of them... and they both said that they didn't decline it and there is no record of them putting a hold on either of our cards. So, something is up with your backend attached to my email and my account that simply needs to be "allowed" once again.
I tried just a bit ago and card declined again. SIGH..... I just want to be able to give your company money so I can get Brizy Pro. Why is your company making it so hard to give you guys money?
thanks again... sigh,
I'll keep this up forever if I have to. Just let me buy your product, please.
Jeff
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BTW thanks, Sandra. Truly. I'm not frustrated with you. Don't take it personally. This is all frustrations at the system, not you or your owner Alex personally. I just want to buy your product.. which is a really good product as you know. So, please let me buy it.
I am not a fraud and there is no fraudulent activity here. I'm just trying to buy your product (Brizy Pro Personal) of which I have already purchased and was using until you guys took it from me after a day of legally and not fraudulently buying it and using it.
Thank you again.
Jeff
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Hi,
Yes, we understand your frustration. It isn't a common problem and we face it rarely. Now, I understand that you are talking with Alex, our manager, and he will help you with this problem.
Thanks!Best regards,
Sandra0
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