Page not updating on live site in realtime

Ray Tse

• August 14, 2020 14:14

I have installed Brizy Free 2.05 and Pro 2.02. When I make changes to the page builder and update - my changes do not update in realtime on my live site. 

I am using Wordpress version 5.5 - has there been any issues with this and Brizy Pro 2.02? 

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  Sandra Prunici

  • August 14, 2020 14:29

  Hi,

  Do you find this problem on a certain page or on all pages? If it happens only one a single page, could you send us the URL link? Also, could you make some basic checks?
  - If you change the theme with a WP default theme do you have the same problem?

  - Do you have the same problem if you disable all external plugins? 

  Best regards,
  Sandra

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  Ray Tse

  • August 14, 2020 23:34

  Thanks for your reply.
  This problem is for all pages, in fact I have tried to create new pages and the problem still exists.
  Unfortunately I'm not in a position to change themes and disable all plugins as there has been a lot of work done already to my site. I am using the Astra theme.
  Any suggestions as I really want to get this to work? Thanks

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  Sandra Prunici

  • August 17, 2020 12:39

  Hi,

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Mounika Ravula

  • September 01, 2020 07:35

  Even we are facing the same problem for all pages.

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  Sandra Prunici

  • September 02, 2020 07:18

  Hi,

  After we created the issue for Ray, he informed us that the problem is solved and he isn't facing this problem. Could you please check if you have the latest Brizy Free (2.0.7) and Brizy Pro (2.0.4) versions? Could you send us a video where we can see how this problem is appearing?

  Thanks!

  Best regards,
  Sandra

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