Tried to update the plug-in but it came up with a 500 internal server error & Debug

Aimee L Bish

• August 14, 2020 10:08
• Edited

I just tried to update the free version of Brizy but it failed and instead came up with 500 internal server error & Debug. 

I contacted my server host who identified that issue was with the new update of Brizy and has disabled it for now. Please can someone advise how I can successfully update this plugin without having a repeat of the above?

 

Thanks :) 

0

• 

  Sandra Prunici

  • August 14, 2020 13:13

  Hi,

  Could you please try to upload manually the Brizy Free and Pro plugins? For this you have to:
  1 - Deactivate Brizy Pro and Brizy Free plugin and delete them (after this you will upload new versions and all will be fine);
  2 - Go to your Brizy account and download the latest version for Brizy Free 2.0.5 and Brizy Pro 2.0.2 (don't unzip them);
  3 - Go back to WP dashboard -> Plugins -> Add new -> Upload plugins;
  4 - Upload and activate the Brizy Free version first and after this the Brizy Pro.

  If you will found the same problem let us know and we will create a private ticket.

  Thanks!

  Best regards,
  Sandra

  0
• 

  Aimee L Bish

  • August 17, 2020 17:35
  • Edited

  Hi Sandra,

  Thanks for your help - this worked though I had to go into file manager and manually delete it as it left the file there when I deleted it from Wordpress CMS. After that I re-uploaded the updated versions of Brizy and worked fine!

  Thanks again,

  Aimee

  0
• 

  Sandra Prunici

  • August 18, 2020 11:00

  Hi,

  Great to know that you could fix this problem!
  Let us know if we can help you with something else.

  Best regards,
  Sandra

  0

Please sign in to leave a comment.