Brizy Not Working in Internet Explorer

John Nguyen

• August 13, 2020 15:57

Is there a way to allow Brizy to work properly in internet explorer? Our pages do not function properly but it's only in IE.

 

Thanks!

1

• 

  Sandra Prunici

  • August 14, 2020 09:41

  Hi,

  Unfortunately, we know that in the Internet Explorer can be some inconveniences with Brizy pages but I can’t promise we could solve it. Internet Explorer has a lot of restrictions as a browser and some classes or new methods of the page builder we are using (for optimization reasons, security reasons etc.) aren’t implemented by Internet Explorer and this makes difficult to fix inconveniences of displaying pages.

   

  Best regards,
  Sandra

  0
• 

  Susanne Clara

  • October 20, 2020 19:04
  • Edited

  we are selling products through Internet Explorer and literally losing money through this issue, also it is just super embarrassing to imagine customers visiting our site and it looks as messed up as it does right now! 

   

  All other Browsers work fin, but still.... 

  2
• 

  Susanne Clara

  • October 20, 2020 19:14
  • Edited

  Please fix this problem. I have never seen a Plugin mess up in Internet Explorer as this one does. Our customer group is a little older and tends to use Internet Explorer a lot. You can't just accept a problem like this! And from other issue reports, i can tell this has been going on for MONTH. We are literally losing money through this because people can't use our site through IE.  

   

  THIS IS SO MESSUP UP. OUR SITE LOOKS HORRIBLE in Internet Explorer, and it is unacceptable to sell this Plugin for 300$ and mess up like this. Not mentioning all the other issues the plugin has with database pollution. What a disappointment and waste of money. 

   

  Dear Customer Support, imagine how EMBARRASSING it is to know our customer of academic background visiting our page in Internet Explorer. 

  2
• 

  Sandra Prunici

  • October 21, 2020 09:02
  • Edited

  Hi Susanne,

  I'm sorry but as I said above, Internet Explorer as a browser is very limited and has a lot of restriction. Some of the classes, functions and functionality we use, isn't read by this browser and this cause this inconvenience on Internet Explorer. 
  You can see this post. Here, one of our users provided with a solution he found to solve this inconvenience with Internet Explorer. I can't ensure you that it will help you and all will work fine (we didn't check this code) but some other users said that the solution helped them.
  Our team will investigate that solution and if it will not have some inconveniences with the entire Brizy code, you will integrate it.

  Best regards,
  Sandra

  0

Please sign in to leave a comment.