License Key Not Found

Joaquin Gomez

• August 11, 2020 00:04

Brizy Pro Plugin: I am entering a newly generated license for a website I am creating and I keep getting an error message "License Key Not Found"  I have tried generating another key but I get the same error message. 

 

Thanks, 

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  Sandra Prunici

  • August 11, 2020 12:51

  Hi,

  Could you please make sure that you copied the license when you opened it first? In the Brizy account, the license isn't displayed fully and for having the full license you have to "Open" it. In this video (minute 02:58), you can see how to do it.
  Thanks!

  Best regards,
  Sandra

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  Joaquin Gomez

  • August 11, 2020 21:03

  Thank you - I opened up the full key and it worked!  I appreciate your help.  

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  Sandra Prunici

  • August 12, 2020 09:45

  Hi,

  Great! Thank you too for confirmation!
  Let us know if we can help you with something else.

  Best regards,
  Sandra

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  Quang Tran

  • August 12, 2020 10:52

  Hi, 

  I am a new member. I faced the same problem today. I when I clicked on "full license", the website did nothing. I also tried to log-in from a different browser, still couldn't get the full license key.

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  Sandra Prunici

  • August 12, 2020 14:00
  • Edited

  Hi,

  Could you please log-out, clean the browser cache, log-in again the Brizy account and try again to open the license?
  Thanks!

  Best regards,
  Sandra

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  Quang Tran

  • August 12, 2020 14:14

  Hi Sandra,

  I tried it and it worked out perfectly!

   

  Thanks for your help!

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  Sandra Prunici

  • August 13, 2020 07:44

  Hi,

  Great! Thank you for this information!
  If we can help you with something else, just let us know and we will be happy to help you!

  Best regards,
  Sandra

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