Problems with new update?

Matt

• August 10, 2020 22:35

There are several glitches I've run into in the last day or two.

Examples:

- hamburger menu not showing up on mobile (but seen on preview in editor)

- links not working properly

- hover colour changes working only sometimes

- making changes in editor that aren't updating or showing on the preview or publish websites

- general speed reductions

 

Any ideas? Using latest Astra theme in wordpress.

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  Sandra Prunici

  • August 11, 2020 12:09

  Hi,

  Could you send us a URL link of the page where we can test these problems? We tried to reproduce them but all worked fine. Please, make sure you have the latest updates for Brizy Free (2.0.5) and Brizy Pro (2.0.2).
  Thanks!

  Best regards,
  Sandra

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  Matt

  • August 11, 2020 16:49

  rillteatechnologies.com

  These issues are still happening today. Another issue is the submenu under "about" isn't showing up with the two sub items. 

  Another issue as well are the icons on the about page under "a bit about us" are not showing up either.

  Overall, lots of issues since the most recent update. I can confirm that theme and brizy are up to date.

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  Sandra Prunici

  • August 12, 2020 09:27

  Hi, Matt,
  
  I tried opening the URL you send us but I received an error on opening, see here. Could you please check it, please?
  Thanks!

  Best regards,
  Sandra

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  Matt

  • August 12, 2020 12:22

  Apologies, typo! 

  https://rilleatechnologies.com/

  Thanks!

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  Sandra Prunici

  • August 13, 2020 09:11

  Hi,

  We checked the site and we find the problem only with the icons, all other the inconveniences you found (link, hover, etc.) we couldn't reproduce https://jmp.sh/XTcvhmV. Could you please check if the WordPress URL and Site URL has the same URL https://jmp.sh/ksvxUux? This option you have to check from WP dashboard -> Settings -> General.
  If after this you will still find this problem with icons, could you please make some basic checks?

  - If you change the theme with a WP default theme do you have the same problem?

  - Do you have the same problem if you disable all external plugins? 

  Thanks!

  Best regards,
  Sandra

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  Matt

  • August 13, 2020 17:13

  Hi there,

  I can confirm WordPress URL and Site URL are the same.

  I've disabled external plugins and experiencing the same issues.

  I have not tried changing the theme. We recently changed themes to a Brizy compatible theme (Astra) and I would rather not change again due to the number of visitors the site receives and there are certain pages that do not use Brizy and rely on this theme. I personally do not believe the theme to be the issue. All of these issues started up when Brizy updated recently.

  The hover issue is on a password protected page because of the issues and we don't want it public until they're resolved. 

  The icon issues occur on every page an icon exists. I've tried changing icons etc and that does not work either.

  Again, I'm still experiencing all the same issues mentioned earlier. This includes no hamburger menu on mobile, hover issue on private page, and frustratingly it appears that published changes are not pushing to the live website from Brizy.

  Ideally I'd like to take this conversion private and perhaps share the issues over a screen share call to further resolve.

  Thank you

  Matt

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  Sandra Prunici

  • August 14, 2020 12:00

  Hi,

  Thank you for making these checks!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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