Server Sync and html files

Giuseppe S.

• August 11, 2020 12:39

Hi , I uploaded ( unzipped ) the zip received from the Server Sync in a specific folder and everything is ok , but when I click on the home page I go to the main domain (root) , I mean that I leave the folder and find myself on the main domain.   Why ?   Same iusse with html files too !

Thanks for your help 

G. 

 

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  Sandra Prunici

  • August 12, 2020 09:10

  Hi,

  We checked and investigated a bit your subaccounts and made these conclusions:
  1 - In a sub-account, you have this project that appears with an error. We had this bug on the Server Sync/HTML export but yesterday we already fixed it. Could you please try export the project again? Also, we found that you didn't set a homepage for this project. Could you please one page as Homepage from the Brizy Cloud editor before exporting it? For this, you have to go to Menu, select a menu and from here select the page you want to make as homepage and set up the "Set as homepage" option. https://jumpshare.com/v/Dkr7jEuEwXj7vkd7idRG
  We wanted to check the site in the live mode, but we receive this error and we suppose that you deleted it form this domain.

  2 - In the second sub-account we found this error, here you have to check this problem with the hosting provider because it seems to be a problem on this part and we don't handle with the hosting part for SYNC/HTML.

  Thanks!

  Best regards,
  Sandra

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  Giuseppe S.

  • August 14, 2020 13:27
  • Edited

  Hello Sandra ,

  sorry for yesterday, I had deleted the domain and had changed the home page just to take a test

  but now, as you can see, it doesn't work like yesterday: if you go to this address :

  http://www.youmarketingonline.com/test-demo-1/

  and click on "About Us" or "Services" or "Contact" that's all ok, but if you click on "Home" you exit the folder  "/ test-demo-1" and go to the main domain: 

  www.youmarketingonline.com 

  This  is not an error, another website will be loaded on this domain ( root ) 

  I don't understand ..why ?   Can you help me please ? 

  Thanks 

  Best regards

  g. 

   

   

   

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  Sandra Prunici

  • August 13, 2020 09:02

  Hi,

  Thank you for reporting this and your cooperation! We already created an issue on this request and send them to our developers to fix. I'm sorry for this inconvenience!

  Best regards,
  Sandra

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  Sandra Prunici

  • August 14, 2020 08:29

  Hi,

  Our developer who works on this issue needs your FTP credentials. I created a private ticket for this. Could you please send us in that private ticket the FTP credentials?

  Thank you!

  Best regards,
  Sandra

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