brizy menu - drop downs not showing live.

Edgar Herrera

• August 11, 2020 00:20

in brizy wp the wp sub menu items are not dropping down. not sure if its just me

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  Edgar Herrera

  • August 11, 2020 00:20

  also how do ask this as a support question rather than in community?

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  Sandra Prunici

  • August 11, 2020 11:54

  Hi,

  Here you can find the Brizy Support. It is our platform for offering support. We also can create private tickets for situations where the problem we need some private data like Order Id, WP credentials, FTP credentials and others. 
  Regarding the problem with the menu - could you please send us the URL link of the page where we can check this issue?
  But first, could you please check if you have the latest versions for Brizy Free (2.0.5) and Brizy Pro (2.0.2)?

  Thanks!

  Best regards,
  Sandra

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  Edgar Herrera

  • August 11, 2020 12:49

  Yes I am running 2.0.5 and pro 2.02 

  also seems like on mobile the menu hamburger will not open 

  it happening all my sites 

  you can test: http://karenchughes.com on desktop the shop have a dropdown menu. 

  I can send more info but I dont see where to mark this private, or is this private.

  thanks for the help

   

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  Sandra Prunici

  • August 11, 2020 14:28

  We will create a private ticket but first, could you please make some basic checks that will not affect your site?

  - If you change the theme with a WP default theme do you have the same problem?

  - Do you have the same problem if you disable all external plugins? 

  Unfortunately, we can't reproduce the problem and we want to make sure the problem isn't caused by the theme or a plugin is installed in the dashboard.
  
  

  Best regards,
  Sandra

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  Edgar Herrera

  • August 13, 2020 14:36

  please disregard the request. it seems it has to do with using the whitelabel. thank you

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  Sandra Prunici

  • August 14, 2020 09:00

  Hi,

  Ok, thank you for informing us regarding this!
  If we can help you with something else, just let us know and we will be happy to help you!
  Have a great weekend!

  Sandra

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