Brizy Pro not updating live site

Tel Amiel

• August 11, 2020 00:09

Recently I when I press update, or preview I cannot get the latest version of my site. I have tried:

1. clearing browser cache and cookies;
2. disabled plugins and purges autoptimizer cache;
3. used private tabi in Firefox
4. view in two different browsers.

Edited version in Brizy Pro:

View in Chrome:

 

View in Firefox:

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  Sandra Prunici

  • August 11, 2020 12:54

  Hi,

  Could you please send us the URL link of the page where we can check this issue? Also, could you make some basic checks that will not affect your site?

  - Do you have the latest Brizy versions - Free 2.0.5 and PRO 2.0.2?

  - If you change the theme with one WP default theme do you have the same problem?

  - Do you have the same problem if you disable all external plugins?

  Thanks!

  Best regards,
  Sandra

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  Tel Amiel

  • August 11, 2020 15:18

  1. Yes, using these latest versions.
  2. Disabled all but an SVG plugin (needed) and same problem remains.
  3. Using Brizy Starter theme (haven't changed since first setup).
  4. URL is: https://escolhalivre.org.br/rea/ - It is  supposed to be in maintenance mode but I have removed for now so you can access.

   

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  Sandra Prunici

  • August 12, 2020 07:42

  Hi,

  Thank you a lot for these details. Could you please describe how did you create this page? How did you create the header? How did you add the image of the background of the second block? Did you use some Custom CSS?
  Also, I want to notice that at the moment isn't possible to add SVG images in the Brizy pages. We are working on this integration.

  Thanks!

  Best regards,
  Sandra

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  Tel Amiel

  • August 12, 2020 12:11

  No custom CSS, no other plugins. I created the headers/footers in Brizy. I incorporated the image background (web) as an SVG into the second block and footer using the SVG plugin ("SVG Support").

  Updated to Wordpress 5.5, removed the SVG imagem from the footer and the second block and published again, disabled SVG plugin, and still the same problem.

  Strangely you can see it works in another page in the site (https://escolhalivre.org.br/escrita-colaborativa/). But still, the menu (header) is not up to date.

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  Sandra Prunici

  • August 13, 2020 09:16

  Hi,

  Could you please, delete the Search element from the page you have these problems? We have some problems with this element and we are working now to fix them.
  Thanks!

  Best regards,
  Sandra

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  Tel Amiel

  • August 13, 2020 10:16

  Wow, that's it. Problem gone. Will we get an update soon? Thank you.

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  Sandra Prunici

  • August 13, 2020 14:38

  Yes, we plan to release soon a new update and fix this problem.
  Thank you too!

  Best regards,
  Sandra

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  Wendy Rae Neal

  • August 15, 2020 16:17

  I am having the same issue. Removing the Search element from the page fixed my issue. Can you notify me when this issue is fixed so I can add the Search element back to my page?

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  Sandra Prunici

  • August 17, 2020 12:43

  Hi,

  Yes, we will inform you here when we will release the update with this fix.
  Thanks!

  Best regards,
  Sandra

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