Contact from sending weird email

Jim Baker

• August 06, 2020 04:56

Hello, 

 

The data that is being generated from on of my contact forms is looking strange. 

 

 

Not sure why this is happening, I have deleted the form and rebuild and same issue persists. 

 

0

• 

  Sandra Prunici

  • August 07, 2020 06:30

  Hi,

  Could you please update the Brizy Free and Brizy Pro to the latest versions? We already fixed this problem in our recent updates. At the moment we have the 2.0.4 version for Brizy Free and the 2.0.2 for Brizy Pro.
  Thanks!

  Best regards,
  Sandra

  0
• 

  Jim Baker

  • August 08, 2020 03:04

  My site is all updated as of now. Emails are coming in now but my template is not working 

   

  From Contact from
  <br>
  Name: {{NAME}}
  Emial: {{EMAIL}}
  Subject: {{SUBJECT}}
  <br>
  {{MESSAGE}}

   

  All that is coming in now is the {{NAME}} for all fields

   

  0
• 

  Sandra Prunici

  • August 10, 2020 10:18

  Hi,

  Thank you for reporting us this problem. We already send it to our developers and they will investigate it. I'm sorry for this inconvenience!

  Best regards,
  Sandra

  0
• 

  Jim Baker

  • August 11, 2020 15:07

  Do we have any update on this issue?

   

  0
• 

  Sandra Prunici

  • August 12, 2020 07:35

  Hi, Jim,

  No, I'm sorry but at the moment we don't have any information from the team regarding this issue. When I receive some notifications I will inform you too!
  Thanks!

  Best regards,
  Sandra

  0
• 

  Jim Baker

  • August 13, 2020 05:47

  I have also noticed that my connection to mailer lite is now broken. This is a MAJOR FLAW that needs to fixed ASAP. 

   

  Thanks 

  0
• 

  Sandra Prunici

  • August 13, 2020 13:16

  Hi,

  Could you please give us more details regarding the problem you found with the connection with Mailer lite?
  Thanks!

  Best regards,
  Sandra

  0
• 

  Jim Baker

  • August 13, 2020 13:55

  I have two forms all set up to mailer lite, on Brizy pro 2.0.1 and free 2.0.3 the form would send properly to mailer lite adding a new subscriber. Since updating to Brizy Pro 2.0.2 free 2.0.4 it is not adding a new subscriber to to my mailing list, so no data is flowing between the two apps Wordpress and mailer lite.

  0
• 

  Sandra Prunici

  • August 14, 2020 07:42
  • Edited

  Hi,

  Now we have a new version of Brizy Free - 2.0.5. Could you please update it to the newest version and check again? Also, could you please check if the data are sent but they are not saved in the Mailer lite because the opt-in option isn't selected by the user?
  Thanks!

  Best regards,
  Sandra

  0
• 

  Jim Baker

  • August 14, 2020 17:33

  Updated and still not working for either.  I have not changed anything since it lasted worked.

  0
• 

  Sandra Prunici

  • August 17, 2020 11:59

  Hi,

  Thanks! We will check with our team this issue.

  Best regards,
  Sandra

  0
• 

  Sandra Prunici

  • August 18, 2020 10:56

  Hi,

  I receive a notification from the team. We already fixed this inconvenience and in the next update, we will release the fix.
  Thanks!

  Best regards,
  Sandra

  0
• 

  Jim Baker

  • August 19, 2020 15:26

  When will we get this update?

  0
• 

  Jim Baker

  • August 20, 2020 03:20

  As of today I have updated / reinstalled brizy and brizy pro

  0
• 

  Sandra Prunici

  • August 20, 2020 09:17

  Hi,

  The problem with the Custom template will be fixed in the next update. Unfortunately, I can't say exactly when it will be released but we will strive to launch it as soon as possible. In this Pro update, we will fix the problem with licenses. 
  The problem with Mailer lite is investigating by our team. It is a bit complex issue and we need a bit more time for checking it.
  Thanks!

  Best regards,
  Sandra

  0
• 

  Jim Baker

  • August 25, 2020 15:15

  Any update?

   

  0
• 

  Sandra Prunici

  • August 26, 2020 10:59

  Hi,

  The problem with the Custom template is already fixed in the 2.0.7 version of the Brizy Free.

  The problem with Mailer lite is still investigating by the team. As I said before it is a complex issue and we need a bit more time for it.

  Thanks!

  Best regards,
  Sandra

  0

Please sign in to leave a comment.