Clarity of logo/image

Justin Ferriman

• August 05, 2020 17:42

Hi there, I noticed that when I insert my image in the edit, it's super clear. But after publishing and exiting the editor, the image becomes fuzzy.

Resolution in editor: https://www.screencast.com/t/YDaSPP0y

Resolution outside of editor: https://www.screencast.com/t/mn5G1Q0uUNjb

How can I prevent this from happening?

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  Sandra Prunici

  • August 06, 2020 11:47

  Hi, Justin,

  Yes, we know about this inconvenience and our developers are working to fix this issue. We will strive to solve it as soon as possible. I'm sorry for this inconvenience!

  Best regards,
  Sandra

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  Justin Ferriman

  • August 06, 2020 14:08

  May I ask how long this has been a known issue? I'm trying to get an understanding of the priority for this fix. If it has been a known issue for awhile now then I don't anticipate it'll be fixed anytime soon.

  A follow-up question: SVG format for images is supported, correct?

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  Sandra Prunici

  • August 06, 2020 15:17

  This problem is a bit hard to reproduce and understand but our team are working hard to solve this issue. I would like to say when we will solve this inconvenience but I can't as this issue depends on many factors. In the last weeks, we have a lot of work on the new updates, as for us it is a very important step. Please, let us a bit more time for solving this inconvenience. 

  Regarding the SVG - at the moment, Brizy doesn't support the SVG images. We need to solve some issues we found on this feature and after this, we will publish it.

  Let me know if I can help you with something else.

  Best regards,
  Sandra

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