Newest update duplicates Lottie animations

Leonel Ibarra

• August 06, 2020 22:30

Hi, after updating my site to Brizy 2.04 and pro 2.02 I noticed that Lottie anmatios are displaying duplicated in browser. When I go to check in the editor I only have 1 lottie element. I removed the element and created it again but still the same, it displays duplicated:

http://imperialcounty.org/covid-19-update/

 

 

1

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  Sandra Prunici

  • August 07, 2020 09:04

  Hi,

  Thank you for reporting this. Yes, we know about this issue and our developers are already working to solve this problem. I'm sorry for this inconvenience!

  Best regards,
  Sandra

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  San Aung

  • August 07, 2020 17:16

  Yes, same issue here. Please update us when this is fixed.

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  Sandra Prunici

  • August 10, 2020 08:46

  Hi,

  This problem is already fixed. Could you please check if you have the latest versions for Brizy Free (2.0.5) and Brizy Pro (2.0.2)?
  Thanks!

  Best regards,
  Sandra

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  Adam Newbold

  • August 03, 2021 07:40

  I have this same problem on my site. I add the Lottie animation, and in the Brizy workspace I only see it 1x. But on the actual site, it shows it 2x (stacked). Any way to fix this? Thank you!

  Using Free: Version 2.3.5

  And Pro: Version 2.3.3

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  Permanently deleted user

  • August 03, 2021 12:05

  Hi Adam,

  Thank you for your message.

  I try to reproduce your problem but all works fine in our dashboard. Could you please try to delete the Lottie element and add it again? Do you still have this problem?

  Best regards, Nelea.

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  Adam Newbold

  • August 04, 2021 09:17

  Hi Nelea,

  Thanks for your reply. I tried it again and it still doesn't work for me. In Brizy I only add 1 Lottie file, but it shows up 2x when published.

  Brizy view:

  

  Published view:

  

  It's my 404 page. You can see an example here (maybe it looks different on your screen?). I tried it on my phone as well and it shows the Lottie 2x. 

  https://www.anew.hk/404

  Thanks for looking into this for me. I appreciate your help.

   

  Cheers,

  Adam

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  Permanently deleted user

  • August 04, 2021 10:46
  • Edited

  Hi Adam,

  I just checked your site and it is an issue but our developers already fixed it. Soon a new update will be released and this issue will be fixed.

  We are sorry for this inconvenience.

  Best regards, Nelea

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  David Langley

  • August 05, 2021 20:17

  I just updated to Wordpress Brizy 2.3.8 / Brizy Pro 2.3.6 and I'm having the same issues.

  The element is 1 lottie file in the backend but 2 lottie files when published.

  https://testground.nerdhousedesign.com/brizy-issue/

  David

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  Permanently deleted user

  • August 06, 2021 08:58

  Hi David,

  We are sorry for this inconvenience.

  The issue was not fixed in this update. At the moment our developers are working to solve it as soon as possible.

  Thank you for your understanding and patience.

  Best regards, Nelea.

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