Site crashes

Mark Kelly

• August 03, 2020 13:32

Can you help with the following error?

Fatal error: Uncaught Brizy_Editor_Http_Exceptions_ResponseException: Internal Server Error in /home/rdmcqsaquip6/public_html/###/wp-content/plugins/brizy/editor/http/client.php:93 Stack trace: #0 /home/rdmcqsaquip6/public_html/###/wp-content/plugins/brizy/editor/api/client.php(208): Brizy_Editor_Http_Client->request(Object(Brizy_Admin_UrlIterator), Array, 'POST') #1 /home/rdmcqsaquip6/public_html/###/wp-content/plugins/brizy/editor/user.php(123): Brizy_Editor_API_Client->compile_page(Object(Brizy_Editor_Project), '{"triggers":[{"...', Array, Object(Brizy_Admin_UrlIterator)) #2 /home/rdmcqsaquip6/public_html/###/wp-content/plugins/brizy/editor/post.php(264): Brizy_Editor_User->compile_page(Object(Brizy_Editor_Project), Object(Brizy_Editor_Post)) #3 /home/rdmcqsaquip6/public_html/###/wp-content/plugins/brizy/admin/popups/main.php(126): Brizy_Editor_Post->compile_page() #4 /home/rdmcqsaquip6/public_html/###/wp-include in /home/rdmcqsaquip6/public_html/###/wp-content/plugins/brizy/editor/http/client.php on line 93

0

• 

  Sandra Prunici

  • August 04, 2020 09:16

  Hi, Mark,

  Could you please make sure that you have the latest versions for Brizy Free (2.0.2) and Brizy Pro (2.0.1)? We already fixed this problem in the last updates. Also, could you make sure that you have activated both plugins Brizy Free and Pro? 
  Thanks!

  Best regards,
  Sandra

  0
• 

  Mark Kelly

  • August 04, 2020 09:56

  Hi Sandra,

   

  I am getting the error messages below. I am running the latest versions of WordPress, Brizy and Brizy pro, I have also deleted both Brizy plugins and reinstalled them, I still get the same issue. Also to note, this issue was not caused by updating any plugins my site crashed whilst updating a post.

   

  Many thanks, 

  Mark

   

  Query monitor

  

   

  Browser error

  

  Brizy editor error

  

   

  Console

   

  

  0
• 

  Sandra Prunici

  • August 04, 2020 15:41

  Hi, Mark,

  Thank you for reporting this!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP and Cpanel credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

  0

Please sign in to leave a comment.