How was it this hard to find someone to talk to?

Christopher Hayes

• August 06, 2020 14:57
• Edited

I would like to talk to someone from sales and technical to understand a bit more about this platform before I start building a site and end up in a dead-end because it doesn't do something I need it to do. I see no contact information whatsoever.

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  Sandra Prunici

  • August 06, 2020 15:25
  • Edited

  Hi,

  How can I help you? Here you can find the help from our Support team and also from our community.

  Best regards,
  Sandra

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  Christopher Hayes

  • August 06, 2020 14:18

  I would like to actually talk with someone on the phone to ask questions, not do a back-and-forth for days on a discussion thread. 

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  Sandra Prunici

  • August 06, 2020 15:24

  Hi,

  I'm sorry but we don't offer support on the phone, we offer support on this channel and also, on a private chat if we need some private details for checking the user's problem. We guarantee support in 24 hours but normally (when we don't release updates) we strive to offer it faster.
  If we can help you with something, feel free to ask us and we will be happy to help you.

  Thanks!

  Best regards,
  Sandra

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  Christopher Hayes

  • August 06, 2020 15:45

  A private chat would be fine. To be clear, this is more pre-sales consultation to ensure the solution will work for me, based on some requirements I have. I didn't see the private chat option. How do I get to a private chat?

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  Christopher Hayes

  • August 06, 2020 15:49

  Pro Elements and Premium Layouts. I'm currently just using the trail to evaluate the platform. Are those two features not available in the trial? I only see 41 layouts (premium says 150+) and I don't see Pro Elements listed anywhere.

   

  Thanks

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  Sandra Prunici

  • August 07, 2020 06:53

  Hi,

  In most of the cases, we offer support here and we create a private ticket if we found that the problem reported by a user is a specific issue and we need WP, Cpanel or FTP credentials. 

  Regarding the Pro elements and Premium Layouts - I'm sorry to say but we don't have the trial for Brizy Pro. Could you please where did you access the trial period? If you use the Brizy Free version, therefore, you can't access the Pro features. In the Pro version, we have 300+ Layouts & Blocks, where are included both pro layouts and pro blocks. Here you can find the difference between Brizy Free and Pro, and also what elements are Pro and what are Free. https://www.brizy.io/free-vs-pro/
  Let me know if I can help you with something else.

  Best regards,
  Sandra

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  Christopher Hayes

  • August 07, 2020 15:40

  Does Brizy Cloud support WooCommerce or is that only in the self-hosted model?

  What am I really giving up if I choose Cloud vs Wordpress version? It looks like I can't integrate any analytics with Cloud, but that your team is working on that. However, I also don't have to worry about server configuration, installation, etc., which I'd rather not do. 

  Can you give me an unbiased opinion of the tradeoffs between Cloud vs Wordpress?

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  Christopher Hayes

  • August 07, 2020 15:44

  What does it cost to host my own domain names with Brizy? I already own the domains, I'd just need to point the CNAME to your servers. 

  Can I have specific logins for my clients that don't grant them access to my account, only their subdomain accounts if I choose the Studio option?

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  Sandra Prunici

  • August 10, 2020 08:37

  Hi, Christopher,

  I'm sorry but at the moment the Brizy Cloud doesn't support the e-commerce platforms. We are working on such type of integration and we will have it.

  Brizy Cloud don't depend on WordPress or other CMS. It is standalone, more optimized, secured and easy to use. In WordPress, many WP options and a lot of plugins, they can create some incompatibilities and problems. In Brizy Cloud, you can lose the ability to integrate other plugins. Also, at the moment isn't possible to create a Blog and e-Commerce pages, but we are working on these options and we will have them.

  If you already have the domain, you can use them for Brizy Cloud projects. You can host on Brizy Cloud 3 sites for one year if you have the Brizy Personal license, unlimited sites for one year if you have Brizy Studio license and unlimited sites for 2 years if you have Brizy WordPress Lifetime package. After this period (1 or 2 years) you will not have the hosting for sites published with Custom Domain and to continue having it, you have to renew the license.

  You can create a sub-account where you will create the sites for a certain client. In that subaccount, you can invite your client with his email. To access this subaccount, your client should register in Brizy and in such a way create an account. After this, he could access the your subaccount.

  Let us know if we can help you with something else.

  Best regards,
  Sandra

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