Global Blocks disappeared after 2.0 update

Chris Horton

• August 03, 2020 17:46
• Edited

After the 2.0 update in WordPress, the global blocks disappeared off the blog templates. Even if I go back in and add them back, save and then reopen, they are gone again and will not show up on the live site.

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  Sandra Prunici

  • August 04, 2020 11:34

  Hi,

  Could you please make sure that you have the latest updates for Brizy Free (2.0.2) and Brizy Pro (2.0.1)? Also, could you check if you didn't add already a display condition for that block to show on the template you try to add https://jmp.sh/Sxmm3Jv?
  Thanks!

  Best regards,
  Sandra

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  Chris Horton

  • August 04, 2020 13:11

  Hi Sandra,

  Yes, I'm on the latest update. 

  I added the global blocks once again on the post template (header and footer), and looked at the global conditions. I had never set the global conditions because this site was already done before the update. However, there were 3 global conditions set for random pages. I changed them to display on ALL POSTS and ALL PAGES and resaved. Tested the page, and they are still not showing up. I went back to the dashboard and clicked Edit with Brizy and the global header and footer were gone again.

  Thanks,

  Chris

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  Helena A B Pimenta

  • August 04, 2020 20:09

  I have the same problems here and I'm sure I have the new versions.

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  Chris Horton

  • August 04, 2020 20:29

  I really need to get this site fixed. It's been 7 hours since the last response and the post is still pending. There have been several people on the Facebook group that are having this same issue and no one is addressing it. If we could at least get a "we know about this issue and we are working on it" would be much better than feeling ignored. Thanks for your help.

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  Sandra Prunici

  • August 05, 2020 09:32

  Hi, Chris and Helena,

  Yes, we know about this problem and our developers are working to fix it. We plan to release a new update where will be the fix for this issue. I'm sorry if this created some inconveniences.
  Chris, we offer support in 24 hours but normally we strive to offer it faster. These days we have a lot of tickets, posts and comments and we don't have the possibility to respond faster as usually but we strive to respect our promises and offer support in 24 hours. 
  Let us know if we can help you with something else.

  Best regards,
  Sandra

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  Chris Horton

  • August 06, 2020 16:11

  That update got it. Thanks!

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  Chris Horton

  • August 06, 2020 18:55

  Now submenus will not open.

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  Sandra Prunici

  • August 07, 2020 07:50

  Hi, Chris,

  Thank you for confirming that the new update solved the problem with Global blocks!

  Thank you for reporting the problem with submenu on hamburger menu. We already created an issue for our team and we will fix it. I'm sorry for this inconvenience.

  Best regards,
  Sandra

   

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