Problem on the help site

Jack Kleinfeld

• August 03, 2020 00:55

The highlighted page number on the bottom of the help search results is stuck at one.  

For example: 

On page: https://support.brizy.io/hc/en-us/search?page=2&query=anchor&utf8=%E2%9C%93#results which is page 2 of 3 results. 

The bottom of the page shows: 

 

It's a minor problem, but definitely a nuisance. 

Jack 

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  Sandra Prunici

  • August 03, 2020 14:32

  Hi,

  Thank you for informing us regarding this. For managing comments and tickets from users and also, our Documentation, we are using an external platform and seems that it made recently an update. We will inform them regarding this aspect. I'm sorry if this created you some inconveniences.

  Best regards,
  Sandra

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  Jack Kleinfeld

  • August 03, 2020 15:11

  You're welcome.  It's actually been a problem for as long as I've been accessing the system.  I think I mentioned it as an aside in another thread. 

  Another issue I see is that there are 3 different ways to see threads that I am involved in, Requests, Contributions, Following.  As a user, I'd like to be able to see everything I have initiated (or possibly contributed on) in one place.  

  Jack 

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  Sandra Prunici

  • August 04, 2020 11:16

  Hi,

  You see the posts where you are involved in 3 different threads for better managing of posts and also, for categorizing them.
  Let me know if I can help you with something else.

  Best regards,
  Sandra

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