Ctrl-Z stopped working

Jack Kleinfeld

• August 01, 2020 20:36

I just updated to the WP plugin released as the versions 2.x  

Ctrl-Z no longer works as an undo.  The undo in the bottom right corner, in the Update box, does work. 

Please fix. 

Jack

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  Sandra Prunici

  • August 03, 2020 12:21

  Hi,

  Could you please check if you have the latest versions of Brizy Free (2.0.2) and Brizy Pro (2.0.1)? Just now, I check the CTRL+Z option in Brizy builder and all seems to work fine. I made a video to show this. See here. From the video isn't visible that I used the CTRL+Z but you can see that I didn't touch the Undo button.

  Best regards,
  Sandra

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  Jack Kleinfeld

  • August 03, 2020 12:37

  Hi Sandra, 

  I do have those versions. I only updated once, so did not have intermediate versions - these are the ones that were giving me trouble. 

  I just tested it on another page on the same site.  It worked.  

  It was failing for me for a few days, I think, and certainly multiple times.  I use Ctrl-Z quite often and I kept having to go to the Undo button.  

  If the issue recurs, I will let you know.  

  Best, 

  Jack 

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  Jack Kleinfeld

  • August 03, 2020 22:26

  I had the problem again.  The page is https://electriscan.websitesbykts.com/solar-installations/

  I pasted in content and tried to undo with Ctrl-Z, could not.  The undo icon worked fine. 

  There were other instances of its not working as well. 

  I exited to the Dashboard, closed the browser tab, and then Edited in Brizy again. I pasted in some text.  Ctrl-Z did not work.  By trying Ctrl-Z a few times, I ended up disabling the undo icon (it grayed out).  I had to manually delete the pasted text.  I was able to replicate the entire sequence. 

  Jack 

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  Jack Kleinfeld

  • August 03, 2020 22:27

  I inserted text element just now, realized I did not want it.  Was able to use Ctrl-Z to remove it.  

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  Sandra Prunici

  • August 04, 2020 09:03

  Hi, Jack,

  Thanks for all these details. If we can help you with something else, let us know and we will be happy to help you!

  Best regards,
  Sandra

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  Jack Kleinfeld

  • August 04, 2020 13:25

  Hi Sandra, 

  I gave you all the details because there are still instances of Ctrl-Z not working.  The issue is not universal.  

  I think Brizy needs to look at when and why the Ctrl-Z is not working.  The fact that hitting it repeatedly did not remove the recently pasted text but disabled the Undo Icon seems pretty telling to me. 

  Jack

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  Sandra Prunici

  • August 05, 2020 08:05

  Hi, Jack,

  Ok, I'm sorry for my misunderstanding. We will investigate this inconvenience but I can't promise it will be soon because at the moment we are very busy and have other more important issues to resolve.
  Thanks for reporting this!

  Best regards,
  Sandra

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  J C

  • September 22, 2020 07:12

  I am having the same issue. Undo works intermittently on the latest version of Brizy. I just pasted text, formatted it and deleted some, then pressed ctrl-z and nothing happens.

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  Sandra Prunici

  • September 23, 2020 16:36

  Hi,

  Did you have the latest versions of Brizy Free 2.0.12 and Brizy Pro 2.0.6? Just know I checked the CTRL+Z and all worked fine. See here.

  Best regards,
  Sandra

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  Jack Kleinfeld

  • September 23, 2020 20:43

  It is still a problem. Using: 2.04  Pro and 2.07 Free, I accidentally deleted a character in the text portion of an icon box element.  Ctrl-Z did nothing. The undo tool worked. 

  I updated to 2.06 Pro and 2.13 Free and tested it on the same website (different page, but in a global footer, the same character).  Ctrl-Z had no effect on the deletion, but it did gray out the undo button.  I had to manually put the character back by typing. 

  The site is electriscan.com, the first page was Home, the second was About Us. In both cases, I deleted the 8 from the phone number in the bottom right corner. 

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  Sandra Prunici

  • September 30, 2020 06:30

  Hi, Jack,

  I'm sorry but I couldn't reproduce the problem you reported. See here. Try to wait a bit more time or to delete the cache, or you can try to check external plugins, maybe one of them block this action. 

  Thanks!

  Best regards,
  Sandra

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  Paul R

  • December 17, 2020 00:20

  I'm having this problem on a mac with command + Z. It just doesn't work and hasn't for a while. Any ideas?

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  Sandra Prunici

  • December 18, 2020 07:29

  Hi,

  I'm using iMac and unfortunately, I can't reproduce this issue. See here. Could you please check again?
  If it isn't working on you, try using the Undo button from Brizy. Here you can find it.

  Thanks!

  Best regards,
  Sandra

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