Problem with Shortpixel

Dmitry Dovgalenko

• August 01, 2020 11:46

Hello. After this big update Shortpixel not confirmed own licence. This screen after writing API key and pressing Optimize Image button. Help pls with this, really need.

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  Sandra Prunici

  • August 03, 2020 11:04

  Hi,

  Could you please check if you copied correctly the ShortPixel license? Also, could you check if your license isn't expired?
  This problem seems to be related to ShortPixel but could you please check something else? If you deactivate Brizy Free and Pro, you can activate the ShortPixel API key?

  Thanks!

  Best regards,
  Sandra

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  Dmitry Dovgalenko

  • August 05, 2020 09:28

  Hi,

  Before writing in support, I checked everything 3 times. API key purchased, Brizy Pro. Do you want me to shoot a video? Best regards, Mity

   

   

   

   

   

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  Sandra Prunici

  • August 05, 2020 14:37

  Hi,

  From where did you get the API key? Did you follow these steps to activate the license?
  Thanks!

  Best regards,
  Sandra

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  Dmitry Dovgalenko

  • August 05, 2020 17:04

  Hi, 

  I buy license for other sites before. I know how. I find this problem after 2.0 update. Site not work with FREE license of ShortImage too!!!

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  Sandra Prunici

  • August 06, 2020 15:09
  • Edited

  Hi,

  Could you please update the Brizy Free and Pro to the latest versions? New added new updated and here we fixed the problem you faced these days. 
  Brizy Free - 2.0.4
  Brizy Pro - 2.0.2

  Best regards,
  Sandra

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  Dmitry Dovgalenko

  • August 07, 2020 04:44

  After this update, the problem was resolved. Thanks you.

   

   

   

   

   

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  Sandra Prunici

  • August 07, 2020 11:51

  Thank you too for your confirmation!
  Let us know if we can help you with something else.

  Best regards,
  Sandra

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