All images in editing mode are not visible

Koh John

• August 01, 2020 01:59

With the updates to Pro 2.0.1 (Free 2.0.2), all the images disappeared, even the logo.

I don't seem to have a way around this problem. In the normal website view, the images are all visible.

PHP version is 7.3.20

Please help.

Thanks .. KOH

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  Sandra Prunici

  • August 03, 2020 08:55

  Hi,

  We will create a private ticket on this request but first, could you make some basic checks?

  - If you change the theme with a WP default theme, do you have the same problem?

  - Do you have the same problem if you disable all external plugins? 

  Thanks!

  Best regards,
  Sandra

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• 

  Koh John

  • August 03, 2020 09:11

  Hi there Sandra, 

  Result of changes requested :

  - Changed to WP default theme = No improvement

  - Disabled External Plugins (ALL except Brizy) = No improvement.

  Please help ..... Thanks.

  Warmest Regards,

  KOH

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  Sandra Prunici

  • August 11, 2020 06:44

  Hi, Koh,

  Our colleague, Natalia, helped you with this problem in the private chat. I was informed by her that the problem is already fixed. If you agree, I will add there the solution we found in case other people will face the same problem. The issue was in a malicious code from the main WP file. In this case, we recommend to install some plugins like Wordfence Security or Sucuri and try to scan the whole site.

  Thanks!

  Best regards,
  Sandra

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  Koh John

  • August 11, 2020 07:03

  Hi there Sandra,
  
  Yes, the problem has been fixed and all the images are now visible in the back end.
  
  I will definitely install some plugins to ensure that this problem will nor recur.

  Thank you and Natalia for the strong support.

  Regards .. KOH

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  Sandra Prunici

  • August 11, 2020 12:55

  Hi,

  Thank you too! It's our pleasure to help you!
  Let us know if we can help you with something else.

  Best regards,
  Sandra

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