ERROR: This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser.

Mauricio Aizawa

• July 21, 2020 11:53

Hey Support,

I am getting this error message when trying to save my page (in just a particular project).

I am using Brizy.cloud.

See the video please:

https://a.cl.ly/KouBokAR

Let me know.

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  Sandra Prunici

  • July 21, 2020 13:05

  Hi, Mauricio,

  Thank you for reporting this and for your detailed problem description. Our developers could find the cause of the problem and already fixed it. In the next day, we will release the fix of this problem. I'm sorry for this inconvenience.
  
  

  Best regards,
  Sandra

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  David Lawless

  • August 04, 2020 00:47

  I'm having the same issue. I've reinstalled Wordpress and increased the memory setting to 1024MB but I can't update any page at all on my site.

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  Sandra Prunici

  • August 04, 2020 14:09

  Hi, David,

  
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Rylee Carrillo

  • August 05, 2020 17:42

  I am also having this issue! It seems to occur when two people on my team accidentally go to edit the same page at the same time, but once that happens it becomes impossible to ever successfully update the page again. Please help!

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  Sandra Prunici

  • August 06, 2020 10:11

  Hi,

  Yes, we don't recommend that 2 or more users work on the same page because the changes made by a user could not be saved. For example, 2 users open the editor on the same page, both are working and make changes on it. When one of them will want to update the page, their changes could be saved on the server but also can receive a problem because the server will notice that on the page is still making some changes. In this time the second user made some changes and he can't see the changes that are made by the first users. In this situation appear a conflict and the error you received. Therefore it isn't recommended that 2 users work on the same page.
  Let us know if we can help you with something else.

  Best regards,
  Sandra

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  Java Jiver

  • October 16, 2020 17:48
  • Edited

  We are having this error now also and only one person has touched the page...

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  Sandra Prunici

  • October 19, 2020 07:50

  Hi, 

  Yes, at the moment isn't possible that 2 or more users to work at the same time in the dashboard. It is a restriction to protect your site and data but we plan to improve it in the future. 

  Thanks!

  Best regards,
  Sandra

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