After working in draft the live page cannot be opened anymore

Hanne Bunkens

• July 21, 2020 11:14

Hi,
I have been working in draft and since then I cannot access the live page anymore? 
So, I had switched to draft, worked on it, saved draft and published the page again. I have tried this process repeatedly, even refreshed the page a few times but when I go to the live page, it switches to the main page every time I try to access the page I have worked on. I have cleared the cache as well. No change...

0

• 

  Sandra Prunici

  • July 21, 2020 12:30

  Hi,

  Did you click on "Update" after you "Publish the page"? Could you please wait 1-3 seconds after clicking on "Update" before clicking on "Preview"? Maybe you made these actions too fast and the database don't save the changes you made.
  Could you send us the link of the page where you encounter this problem?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Hanne Bunkens

  • July 21, 2020 13:23

  Yes, I have done all of that. I have now again repeated the whole process, with extra waiting time but still, I have the same result.
  The site is www.melancour.com The page I was working on is 'SONGS'.

  Thank you for looking into this!

  0
• 

  Sandra Prunici

  • July 21, 2020 14:32

  Thank you for your reply. I opened the site and the Songs page and find that all is working fine. see here the live view - https://jmp.sh/dDWvGPn and here from the editor - https://jumpshare.com/v/hJ3ZXjJPATuDa2rZ4HZw

  Could you check again, please?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Hanne Bunkens

  • July 22, 2020 09:40

  Thank you Sandra!

  It definitely seems to be on my side... I still cannot open the page. Not from the preview mode, nor if I type the url directly.
  If I go into the project itself I can still work with it and change things but I cannot see the live page.

  0
• 

  Sandra Prunici

  • July 22, 2020 10:53

  Hi, Hanne,

  What browser did you use? Could you try using the Chrome one?
  Thanks!

  Best regards,
  Sandra

  0
• 

  Hanne Bunkens

  • July 22, 2020 13:56

  Hi Sandra,

   

  I always use Chrome...

  After your previous message, I checked on my husbands pc and indeed, there the page is loading normally. For now, I have set up my laptop there and I can work on my laptop and then check on his pc :) Not ideal but at least I can continue the project...
  
  

  Hope you can find out what has happened...
  
  All the best,

  Hanne

  0
• 

  Sandra Prunici

  • July 22, 2020 14:36

  Great to know that all is fine now.
  It is a bit strange why this happens only on your PC. Maybe on your PC are saved some cache and cookies. Could you try to delete browser cache? Also, could you try to open the Brizy Cloud dashboard in the incognito browser's mode?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Hanne Bunkens

  • July 22, 2020 16:21

  Brilliant, this worked! I have access again to the page.

  Thanks so much Sandra!

   

  All the best,

  Hanne

  0
• 

  Sandra Prunici

  • July 23, 2020 06:05

  Hi,

  Great! I'm happy to hear that all is fine now!
  Let us know if we can help you with something else.

  Best regards,
  Sandra

  0

Please sign in to leave a comment.