Billing

Robin Bramman

• July 17, 2020 13:51

I just purchased the Lifetime Pro - do you prorate what I have already paid for PRO? Also, it looks like you are still set to bill me monthly for the Pro, just want to stop other billing and now be on your lifetime plan, please make sure my account is set properly.

 

Thanks

Robin Bramman

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  Sandra Prunici

  • July 17, 2020 14:08
  • Edited

  Hi,

  For Brizy Pro we Lifetime licence and yearly license. For the Lifetime license, users pay only one time and use Brizy Pro feature for lifetimes and for unlimited sites. After this payment, they aren't billed again. For yearly licenses (Personal and Studio), the user can use the Brizy Pro feature and updates only for a year. After this period, the user can choose if he wants to continue the license or not. Now, for yearly licenses, we added the automatic repurchase but we announce the user about this. One week before payment is made automatically, we send an email to the user where we inform him regarding this. If he doesn't want to continue the license, he has to go his Brizy account and cancel the subscription.

  Also, could I ask you where did you find that we bill users monthly for the Brizy Pro? We want to check the source.

  Thanks!

  Best regards,
  Sandra

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