Brizy Cloud Merge

Abraham Antigua

• July 15, 2020 12:44

Is it possible to merge two separate Brizy Cloud accounts into one (deleting one and moving over the Lifetime subs)?

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  Sandra Prunici

  • July 16, 2020 07:33

  Hi,

  This action isn't possible to be done by the user but I will ask our developers if they can do it for you. I can't say exactly if this will be possible because they are very busy. 
  Could you please send us the accounts of both Brizy Cloud accounts? Also, in what account do you want to merge Brizy Cloud accounts?

  Best regards,
  Sandra

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  Abraham Antigua

  • July 16, 2020 14:23

  Can you please email me directly or create a private ticket for this so I can share those details?

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  Sandra Prunici

  • July 16, 2020 14:55

  You can share these details here and before approving the comment, I will delete them. In such a way I will not make them public. Before approving the comment it is visible only for the Support team.

  Thanks!

  Best regards,
  Sandra

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  Abraham Antigua

  • July 16, 2020 15:43

  I want to merge *** (remove) into *** (keep).

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  Sandra Prunici

  • July 17, 2020 07:25

  Hi,

  Thank you! I already send your request to our developers. When I will receive a notification from them, I will inform you too!

  Best regards,
  Sandra

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  Sandra Prunici

  • July 20, 2020 14:46

  Hi,

  I receive a notification from our developers. They recommended merging by yourself the project from the first account to the second. In such a way you will be able to create the subaccounts you want and there the project you want. For this, you have to: 

  1 - log-in Brizy Cloud with the email you want to remove (from where you want to transfer the projects),
  2 - invited yourself (email of the account where you want to place the project - email you want to keep),
  3 - log-out from the account you want to remove,
  4 - approve the invitation,
  5 - log-in your Brizy account (the account you want to keep),
  6 - find projects
  7 - open the project,
  8 - add all blocks from all pages in the "Saved blocks",
  9 - go to your account with your projects (or create a new subaccount), where you are the owner,
  10 - create a new project,
  11 - create pages,
  12 - add books from "Saved blocks" in the necessary pages.

  Don't forget to publish the project, save all pages and all modifications.

  Best regards,
  Sandra

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  Abraham Antigua

  • July 24, 2020 17:00

  I’m not clear on how that would increase the limits on the main account. I’ve already cleared out the projects and I just want the licenses (cloud + wp) transferred over.

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  Sandra Prunici

  • July 27, 2020 08:43

  Hi, Abraham,

  Thank you for this concretisation. We already merged the license and deleted the first account.
  Could you please check if all is fine now?

  Thanks!

  Best regards,
  Sandra

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  Abraham Antigua

  • July 27, 2020 15:35

  Looks good. Thanks so much!

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  Sandra Prunici

  • July 27, 2020 18:09

  Thank you too!
  Let us know if we can help you with something else.

  Best regards,
  Sandra

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