500 Internal Server Error - all landing pages not working

Completed

Asfahaan Mirza

• July 15, 2020 23:09

Hi there

500 Internal Server Error - all landing pages not working.

We had google ads campaign running and it is very annoying to see the pages disappear. 

How can we resolve this?

Thanks

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  Sandra Prunici

  • July 16, 2020 08:32

  Hi,

  Could you please send us the URL of the project that have this error? Also, could you please say what publish method did you use?

  Best regards,
  Sandra

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  Asfahaan Mirza

  • July 16, 2020 11:34

  https://www.managemyhealthglobal.com

  https://www.managemyhealthglobal.com/patientportal

  etc/ 

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  Sandra Prunici

  • July 16, 2020 14:15

  Did you publish this project using the Custom Domain method? Could you please if you followed all these steps? Could you check if the Current data from DNS settings are marked with green? How did you publish the project?

  Thanks!

  Best regards,
  Sandra

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  Sandra Prunici

  • July 16, 2020 15:19

  We already investigated the site and have founded the problem. Now our developers are working to fix this issue.
  Thank you for reporting this!

  Best regards,
  Sandra

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  Mariia Shamota

  • July 16, 2020 15:58

  Same things ( https://pear2589239.brizy.site/

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  Asfahaan Mirza

  • July 16, 2020 23:28

  Any ETA? When can we get this fixed? 

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  Sandra Prunici

  • July 17, 2020 08:17

  Hi,

  Thank you, Mariia, for reporting this. I send your site to our developers and they will fix this problem for you too.

  Asfahaan, I'm sorry but I can't say exactly when we will fix this problem, we will strive to solve it in the next days.

  Thanks!

  Best regards,
  Sandra

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  Asfahaan Mirza

  • July 20, 2020 02:25

  Hi Sandra

  This is causing lot of frustration in our team. We were running google ads and now they all are not working. 

  If it is going to take time, we will need to simply look at other alternatives.

  :( 

  Kind Regards

  Asfahaan

   

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  Natalia Chitoroaga

  • July 20, 2020 10:55

  Hello! 

  The bug is fixed for @Mariia Shamota. 

  Asfahaan, I'm really sorry for this inconvenience. We will release a new update today, at least tomorrow morning, for the projects with 500 Error caused by global blocks.

   

  Regards, Natalia

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  Natalia Chitoroaga

  • July 21, 2020 08:10

  Hello Asfahaan,

  Natalia back here. The bug has been fixed. 

  Don't forget to clear the browser cache, please.

   

  Let us know if you have any other questions,

  Regards, Natalia

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