Private ticket

Nicholas Hickman

• July 12, 2020 13:07

how can I contact support to locate missing project on my account?

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  Sandra Prunici

  • July 13, 2020 12:48

  Hi,

  Could you please send us the URL link of the project? We will check its status.
  
  

  Best regards,
  Sandra

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  Nicholas Hickman

  • July 13, 2020 13:00

  https://banana2757345.brizy.site/

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  Nicholas Hickman

  • July 14, 2020 21:42

  https://banana2757345.brizy.site/

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  Sandra Prunici

  • July 17, 2020 09:07

  Hi,

  I'm sorry for the late response. We checked with our team this project. We identified that this site was created in a guest account. To recover it, we created a special guest account with credentials I will send you in a private message. Using those credentials you have to:
  1 - log-in Brizy Cloud,
  2 - invited yourself (your Brizy account),
  3 - log-out from that guest account,
  4 - approve the invitation,
  5 - log-in your Brizy account,
  6 - from subaccounts find that one with the project created in the guest account,
  7 - open the project,
  8 - add all blocks from all pages in the "Saved blocks",
  9 - go to your personal account with your projects, where you are the owner,
  10 - create a new project,
  11 - create pages,
  12 - add books from "Saved blocks" in the necessary pages.

  Don't forget to publish the project, save all pages and all modifications.

  Thanks!

  Best regards,
  Sandra

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