Can't access the backend of clients websitehttps://www.thehatcfoundation.org/

Patrick Alexander

• July 07, 2020 14:57

Can't access the backend of clients websitehttps://www.thehatcfoundation.org/

The error bellow seems to have been part of the issue>> **Fixed it but still can't get in

here is the error which is related to this theme
[06-Jul-2020 13:23:25 UTC] PHP Warning: Declaration of FW_Auto_Install_Upgrader_Skin::feedback($string) should be compatible with WP_Upgrader_Skin::feedback($string, ...$args) in /mnt/target02/348819/975884/www.thehatcfoundation.org/web/content/wp-content/themes/philanthropy-parent/theme-includes/includes/sub-includes/auto-setup/class-fw-auto-install.php on line 1880
[06-Jul-2020 13:51:01 UTC] PHP Warning: Declaration of FW_Auto_Install_Upgrader_Skin::feedback($string) should be compatible with WP_Upgrader_Skin::feedback($string, ...$args) in /mnt/target02/348819/975884/www.thehatcfoundation.org/web/content/wp-content/themes/philanthropy-parent/theme-includes/includes/sub-includes/auto-setup/class-fw-auto-install.php on line 1880

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  Sandra Prunici

  • July 08, 2020 06:46

  Hi,

  Could you please send us more details regarding this problem? When did you find it? What were your previous actions?
  From the error message, I found that this is a problem related to the theme but not with Brizy. Where did you find this error? Did you find it in the Brizy pages?

  Best regards,
  Sandra

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  Patrick Alexander

  • July 08, 2020 15:05

  Hi This issue seems to have occurred once we tried to update brizzy . Also the theme is a themefuse theme which I thought was supported by brizy. can you convert this chat to a ticket so we can send you secure logins to the website backend etc?

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  Sandra Prunici

  • July 09, 2020 06:46

  Hi,

  Yes, we will create a ticket, but first could you please make one more thing?
  Could you please check from what version do you try to update the plugin? If it a bit old version, could you please delete Brizy Free and Pro and upload them manually?
  Thanks!

  Best regards,
  Sandra

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  Patrick Alexander

  • July 09, 2020 14:32

  Hi Sandra,

  There's something that's causing automatic update with the theme that's causing this to happen. Can a ticket be create for you all to take a deeper look?

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  Sandra Prunici

  • July 09, 2020 15:28

  Hi Patrick,

  I'm sorry but since March 1, 2020, the support for ThemeFuse themes are stoped and we can't create tickets on such topics because it isn't related to Brizy, but I will try to help you with this inconvenience. 
  I checked with my colleague the issue you send to us and he said that they aren't an error but only a simple warning. These warnings can't cause some problems, they are from the theme and are related to the last update from WP and not from Brizy. If you want to fix them, here is a video that will help you.
  Also, I want to notice that the ThemeFuse themes can't auto-update. Maybe you have activated a plugin or tool that auto-update plugins, themes, etc.

  Best regards,
  Sandra

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