We can't update any page.

Thomas

• July 03, 2020 21:44

I can't update any page via brizy. Is there any instability?

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  Sandra Prunici

  • July 06, 2020 07:52

  Hi,

  Could you please give more details regarding the problem you encounter? What error did you receive? How this problem is manifest? Could you send us a screenshot of this problem?
  Thanks!

  Best regards,
  Sandra

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  Thomas

  • July 06, 2020 13:56

  Hi guys,

  
  We are still testing brizy to see if we go to the pro version.

  However, we are facing problems with the pages we start to scratch.
  Our profile is in the name of kenny@genialcare.com.br and we are using it as wordpress plugin.

  Description of the problem:

  - In brizy, I select the page to edit. It opens normally, however, some images do not load. When I try to edit the page, it starts loading infinitely and I then, my whole website crashed, which means that If I try to access my homepage from the browser, it doesn’t load. Meanwhile, in brizy edition mode, it doesn’t load any change I want to do, but I don’t see any error message…

  - My website keeps around 4-5 minutes crashed.

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  Sandra Prunici

  • July 06, 2020 14:57

  Hi,

  I found the screenshots you send to my colleague, Alex. From those screenshots, as you said, there is a lot of 503 error. This error is related to the server. Could you please contact your hosting provider?
  Thanks!

  Best regards,
  Sandra

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  Thomas

  • July 06, 2020 14:59

  I see, but it just happens when we are working with brizy. Any idea why? Is that normal to happen? Because we don't have any issue while we are not editing via Brizy...

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  Sandra Prunici

  • July 06, 2020 15:16

  No, it isn't normal to receive this error but in this case, our requests aren't sent to the server because of 503 error - service unavailable. Therefore, I recommend contacting your hosting provider.

  Thanks!

  Best regards,
  Sandra

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