Winners Access Limited

Oluwagbenga George Afolayan

• July 03, 2020 13:41

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  Oluwagbenga George Afolayan

  • July 03, 2020 13:43

  We have build a website on your platform but the site is not show become black whenever we publish it so kindly help us to fix it

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  Sandra Prunici

  • July 03, 2020 14:21

  Hi,

  Could you please give more details regarding the problem you encounter? When did you find it? Could you send a screenshot of the error you receive? Also, would help the URL of the page/site where we can inspect this problem.
  Could you check if you have the latest versions of Brizy Free (1.0.126) and Brizy Pro (0.0.41)?
  If you deactivate all plugins and activate one WP default theme (Twenty Nineteen), is the problem still present on the site?
  Thanks!

  Best regards,
  Sandra

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  Oluwagbenga George Afolayan

  • July 03, 2020 17:39

  url is : https://winnersaccessltd.com PAGE IS SHOWING BLANK

  I have latest versions of Brizy Free (1.0.126) and Brizy Pro (0.0.41)

  Problem still persist when the theme was changed to twentyeleven, but evertything works fine when both plugins are deactivated.

  My hosting company says: Hello,

  It appears a plugin is causing issues with your website. We have renamed the plugin "brizy" to "brizy_" and the website is loading. Please check the requirements of the plugin if you wish to install it, to make sure it is compatible with your settings.

  You can rename the plugin anytime by accessing cPanel - File manager - Public_html/wp-content/plugins and that will reactivate it.

  If there is anything else we can help you with, please let us know.

  Thank You!

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  Sandra Prunici

  • July 06, 2020 07:07

  Hi,

  Could you please check if you didn't create a template (on WP dashboard -> Brizy -> Template) with a display condition for all pages or for a particular page (like Homepage)?

  Best regards,
  Sandra

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  Oluwagbenga George Afolayan

  • July 06, 2020 09:18

  I have not created a template, I am editing your template pages, but when I click on edit with brizy it comes blank for fresh page design instead of displaying your template page for home quest theme page content for editing, can I send you my CPANEL account details so you can me fix the problem?

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  Oluwagbenga George Afolayan

  • July 06, 2020 09:20

  It is possible to get your WhatsApp for fast communication

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  Sandra Prunici

  • July 06, 2020 14:40

  I'm sorry but we don't offer support via WhatsApp. It is the platform for receiving support.
  Yes, I will create a private ticket but could you please confirm if you deactivated all plugins (except Brizy Free and Pro) and activating a WP default theme?

  Thanks!

  Best regards,
  Sandra

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  Oluwagbenga George Afolayan

  • July 06, 2020 16:09

  I have deactivated all plugins (except Brizy Free and Pro) and activated a WP default theme , but is still showing blank page

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  Sandra Prunici

  • July 07, 2020 06:30

  Hi,

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Sandra Prunici

  • July 07, 2020 14:12

  I noticed that you added here the WP and the Cpanel credentials but here is the public chat. I already deleted it before approving and all is safe, but could you please send them in the private ticket I created for you (8453)? My colleague Natalia, already send you a reply.

  Thanks!

  Best regards,
  Sandra

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  Oluwagbenga George Afolayan

  • July 07, 2020 14:20

  I am not an expert it is my web developer who know much but I am just sending you the message he sent to me so I don't know where to find 8453 but can you write me from there so that I can send it through there to you

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  Sandra Prunici

  • July 07, 2020 14:25

  You had to receive a notification regarding this on email afolayangeorgeoo@gmail.com. Could you check it, please?

  Best regards,
  Sandra

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  Oluwagbenga George Afolayan

  • July 07, 2020 14:40

  Hi Oluwagbenga,

  Your request (8453) has been received and is being reviewed by our support staff.

  We are doing our best to answer your ticket (8453) ASAP.
  Usually it takes 24 hours to get the problem solved, but if there is a bug that may require coding, it may take up to 3 days or more.

  To help us to solve your issue faster, will be great if you can provide your WordPress installation link, username and password from your WordPress dashboard, as well FTP details, in case you get some errors or plugin appears broken.

  (This is an automatic message, if you’ve included your WP login credentials when you submitted your ticket, or if this doesn’t apply to you, please disregard this message.)

  To add additional comments, reply to this email

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  Oluwagbenga George Afolayan

  • July 07, 2020 14:42

  I received this is the message

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  Oluwagbenga George Afolayan

  • July 07, 2020 14:44

  should I used your mail to send it pls support@brizy.io

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  Sandra Prunici

  • July 08, 2020 06:42

  Hi,

  I see that you already replyed in the private ticket (8453) created for you. You send this message
  "

  Can I send all the info here pls

  George afolayan

  CEO

  
  "

  There you can add the WP and Cpanel credentials.

  Best regards,
  Sandra

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  Oluwagbenga George Afolayan

  • July 08, 2020 07:16

  This private ticket 8453 is it here or where pls I dont know where to find the private ticket

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  Oluwagbenga George Afolayan

  • July 08, 2020 07:22

  I have sent it to your email

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  Sandra Prunici

  • July 08, 2020 07:45
  • Edited

  Thank you! We already received your private email and credentials. My colleague Natalia, already got in touch with you and received the credentials. She will investigate the problem and will come back with a reply.

  Thank you!

  Best regards,
  Sandra

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