Uncaught TypeError: Cannot read property 'whichLabels' of undefined at e.tick (preview.js:61)

Joe Johnson

• July 02, 2020 19:30

I've been getting thousands of entries in the console log of:

Uncaught TypeError: Cannot read property 'whichLabels' of undefined
at e.tick (preview.js:61)

I'm not sure what's causing them, nothing major has changed on the site recently except changing which slides are in the slider. But that's static text and background images, except the first slider is a youtube video. We've had the same since we started using Brizy through the Philanthropy theme, all that has changed is which video. Anything you can do to help?

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  Sandra Prunici

  • July 03, 2020 07:48

  Hi,

  Could you please describe how this problem is manifesting? Could you please send the URL link of the site? (if you don't make public the URL, notify us and before approving your comment we will delete the URL link)

  Thanks!

  Best regards,
  Sandra

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  Joe Johnson

  • July 05, 2020 07:15

  Site is https://www.icsglobal.org. It seems to start after full page load, but I have turned off all my plugins except for Brizzy and it still seems to happen. I'm not sure what's up with it, but I have a staging site where I can test things if you like?

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  Sandra Prunici

  • July 06, 2020 14:33

  Hi,

  We found an incompatibility with our CountDown element and a Custom HTML code. Could you please check this?
  Thanks!

  Best regards,
  Sandra

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  Joe Johnson

  • July 06, 2020 15:12

  That did it! It was the EventOn countdown timer for events. Is there anything we can do to make them compatible or is it a lost cause?

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  Sandra Prunici

  • July 06, 2020 15:26

  I'm sorry but that HTML code is a custom one and therefore it is a bit difficult to make Brizy compatible with that code. 
  Let me know if I can help you with something else.

  Best regards,
  Sandra

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