YouTube video element not showing up on desktop or mobile

Tynika-Ann Carter

• July 02, 2020 08:11

I have made use of the video element on almost every page of my website as I have heard linking other companies can increase SEO ranking. 

I did the background with the same video. I have done some research and found that the block background video will only show on desktop which is working fine and I have replaced the background on mobile with a picture. However the actual video element within that block is not working on desktop and mobile. Please advise to what may be the issue. I am using the free version and it is the latest update. On desktop you can only see the background video but not the actual video element where users can click through and be redirected to youtube channel. On mobile it is the same and there is just a blank space where the video should be. The website is www.peaceloveproteas.co.za. If you scroll down to "pure oils" you will see the space where the video should be. The video element is showing up on backend "edit with brizy" but not in preview mode or user mode. 

Thank you

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  Sandra Prunici

  • July 02, 2020 11:24

  Hi,

  Thank you for all these details, it is much easier to understand the problem. Could you please check if the column or video element isn't set as "Hiden" for both desktop and mobile? This option for the desktop mode you can find here https://jmp.sh/YZ1MjGe( for column and video element - here you should have activated the "Show on desktop" option).
  For mobile mode, this option is here https://jmp.sh/rDYdhC4 - the same, it should be activated, as in this screenshot.

  Thanks!

  Best regards,
  Sandra

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  Tynika-Ann Carter

  • July 03, 2020 15:24

  Hi Sandra

   

  Yes it is visible on both mobile and desktop but doesn't show in preview or on live site. I can only see it in the backend office. 

   

  All the best 

  Tynika-Ann Carter

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  Sandra Prunici

  • July 06, 2020 07:03

  Hi,

  Could you please deactivate all plugins (except Brizy Free and Pro) and activate one WP default theme? These checked will not affect the site and its content.

  Best regards,
  Sandra

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  Tynika-Ann Carter

  • July 06, 2020 07:15

  Hi Sandra

  There are certain plugins I do not wish to deactivate like exact metrics and SEO... I only have 1 theme which is active.

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  Sandra Prunici

  • July 09, 2020 07:44

  Hi,

  I'm sorry but we can't reproduce the problem. I would like to help you but for this, we need to cooperate with us. Here can be a plugin or theme incompatibility. I checked the same video on 2 test sites and all are displayed correctly. See here. I and my colleague has only Brizy Free and Pro installed and one of the default theme. Would be very helpful if you will deactivate all plugins and activate a WP default theme. It is a safe activity but if you want you can send us the WP credentials and we will make these actions. (before approving we will delete them)

  Could you please check in the Settings -> General if the URL address and the WordPress address are the same and they have HTTPS? https://jmp.sh/rSlDZQJ

  Best regards,
  Sandra

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  Tynika-Ann Carter

  • July 22, 2020 10:21

  Hi Sandra

   

  I would love to cooperate with you too, I am just worried if I delete all my plugins then my website will be jeoprdized. I am also needing to download WooCommerce plugin in to add a shop to our site. 

  If I am using Brizy, does that mean I am not able to make use of any other plugins in order for videos to work? If that is the case I may just delete Brizy and find an alternative web builder. 

  Please advise what the best possible solution is. I am just so confused at why only the videos are not working and everything else is...

  Are you sure there is no settings I have perhaps failed to complete or a missing step that is not displaying the video? 

  All the best 

  Tynika-Ann Carter

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  Sandra Prunici

  • July 22, 2020 12:35

  Hi,

  Thank you for your reply.

  It is a temporary action and you haven't deleted all plugins, you have to only deactivate them (you will activate them again). After this, you have to check if the problem still appears on the page. If the problem disappears this means there is an incompatibility with one plugin. After this, you have to activate each plugin one by one and after one activation check again the page. If the video disappears, this means that the problem is in the last plugin you activated.
  Thanks!

  Best regards,
  Sandra

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  Tynika-Ann Carter

  • July 22, 2020 12:47

  Hi Sandra

   

  Okay I understand now! Thank you so much for the elaborate explanation. I will go through and see which plugin may not be working with it. May I ask what the best compatible theme is to use in conjunction to Brizy?

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  Sandra Prunici

  • July 22, 2020 12:59

  Thank you too! Here you can find the list of the themes we recommend to use https://www.brizy.io/theme-partners/. But for checking a problem, we recommend activating one WP default theme as Twenty Nineteen.

  Best regards,
  Sandra

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  Tynika-Ann Carter

  • July 24, 2020 09:53

  Thank you it was one of our themes! 

  All sorted!

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  Sandra Prunici

  • July 24, 2020 10:09

  Ok, great! Thank you too for updating us regarding this issue. We are happy to hear that all is fine now.
  Let us know if we can help you with something else.

  Best regards,
  Sandra

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