Are global popups temporarily disabled?

Turnkey Webmaster

• June 30, 2020 06:09
• Edited

Greetings!

For several days I've been trying to add a global popup to multiple websites via footer code injection.

Once I add the code snippet, the popup does not appear (I set popup to exit intent).

Is this because global popups are temporarily disabled while the devs fix the global styling override bug? If so, when this bug is fixed, will there be a notification in the Brizy Cloud changelog?

Thanks!

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  Sandra Prunici

  • June 30, 2020 10:12

  Hi,

  Thank you for reporting this. No, we didn't disable global pop-ups but we found an inconvenience. We created an issue for our team and they will investigate this problem. We will strive to fix it as soon as possible.

  Best regards,
  Sandra

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  Sandra Prunici

  • June 30, 2020 10:59

  Just now, I receive an update from our team. They said that the problem with a global pop-up is now fixed. Could you please check if all is fine?

  Thanks!

  Best regards,
  Sandra

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  Turnkey Webmaster

  • June 30, 2020 19:08
  • Edited

  Hi Sandra,

  The popups are displaying correctly again, however the popup bug persists where placing the embed code on your website overrides your website's stylesheet.

  For instance, when I put the popup embed code in the Code Injection > Footer section, the colors of my website fonts change to the styling used in the popup.

  Can this be looked into please? I believe the popup should use its own CSS classes, as to not interfere with styling of the website.

  Thanks!

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  Sandra Prunici

  • July 01, 2020 07:46

  Hi,

  I'm sorry but I can't reproduce the problem you mentioned. I found that all is working fine https://jmp.sh/PsLSNmo. Could you please send us the URL link and a screenshot with this problem?
  Thanks!

  Best regards,
  Sandra

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  Turnkey Webmaster

  • July 12, 2020 15:13
  • Edited

  Hi Sandra,

  I have included a screenshot that hopefully explains the issue clearly. Please inform if you need further clarification:

  [screenshot removed]

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  Sandra Prunici

  • July 02, 2020 12:15

  Hi,

  I made several tests but I couldn't reproduce this problem. Is this problem happen only on the logo text colour? If you delete the pop-up all is fine? What elements did you use in the pop-up? Did you add some CSS ID for the logo text? Did you add some Custom CSS to these elements?

   

  Best regards,

  Sandra

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  Turnkey Webmaster

  • July 03, 2020 00:02

  Hi Sandra,

  1. The problem happens on several text classes including Header text (not just custom Yoga logo text).

  2. If I delete the pop-up code from website, colors return to normal (all is fine).

  3. I have 2 image elements + 2 text elements on the pop-up. The current style is "Overpass". 

  4. I do not have a custom CSS ID for the logo text.

  5. The only custom CSS I have used on the site is underline decoration for body links.

  For your testing, I suggest you ensure you're using External Pop-up, and the colors are very different between pop-up styling and styling on your website (so change is very evident).

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  Sandra Prunici

  • July 03, 2020 08:08

  Hi,

  Yes, I made an external pop-up and added it using the Code injection -> Footer and the colours are different, much more, I used the different styles, but I can't reproduce the problem you encounter. Could you please send us the URL link of this problem and indicate its name in your Brizy Cloud account?

  Thanks!

  Best regards,
  Sandra

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  Turnkey Webmaster

  • July 12, 2020 15:14
  • Edited

  Hi Sandra,

  I have tested creating a new external popup and placing the code on the website to see if resolves. The exact same issue happens with new popup.

  The website URL with issue: [removed]

  The external popup URL: [removed]

  The external popup is enabled on the website for your troubleshooting purposes. NOTE that the "Yoga" text logo starts purple but changes to light blue within a second of homepage load.

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  Sandra Prunici

  • July 06, 2020 15:47

  Hi, 

  We already created an issue regarding this problem. When we will receive a notification from our team, we will inform you here.
  Thanks!

  Best regards,
  Sandra

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  Turnkey Webmaster

  • July 06, 2020 17:01

  Hi Sandra,

  Thanks, I very much would appreciate a notification when this is resolved. External popups are an integral part of my sales flow, so would like to implement asap.

  Cheers!

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  Sandra Prunici

  • July 07, 2020 07:23

  Hi Magi,

  Yes, we understand that this is an important feature and therefore we will strive to fix it as soon as possible!

  Thank you for understanding!

  Best regards,
  Sandra

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