Iframe display on the website

Wagner Carvalho

• June 29, 2020 13:07

Hi guys, got an issue on www.vegancheckapp.com

A few users are experiencing an 'iframe' for all elements on the website, as you can see in the print screen below.

Do you know how to fix that?

Thank you

 

 

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  Sandra Prunici

  • June 29, 2020 13:57

  Hi,

  Thank you for reporting this issue. Did you find it on Brizy Cloud or Brizy for WordPress?

  If you find it in Brizy for WordPress, could you please deactivate all plugins (except Brizy Free and Pro) and activate a WP default theme? I suppose this problem is caused by one plugin or theme.

  Thanks!

  Best regards,
  Sandra

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  Wagner Carvalho

  • August 03, 2020 02:13

  Hi Sandra, I did, deactivated all the plugins except brizy free and pro, and the problem remains 

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  Sandra Prunici

  • August 03, 2020 14:44

  Hi,

  This problem seems to be related to the theme. Could you please activate one WP default theme?
  Thanks!

  Best regards,
  Sandra

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  Wagner Carvalho

  • August 03, 2020 22:04

  Hi Sandra, 

  It didn't work, as Brizy is installed in the Astra theme and not the wp default theme

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  Sandra Prunici

  • August 11, 2020 06:38

  Hi,

  Our colleague, Natalia, helped you with this problem in the private chat. I will add there the solution to this problem for other people who will face this inconvenience. The problem was caused by a Custom CSS code, now the code is deleted and the pages are looking fine.

  Best regards,
  Sandra

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