Failed to connect to Brizy Cloud

Yevhen Varvanin

• June 29, 2020 12:17

Always show this message: Failed to connect to Brizy Cloud

Github connected

Fast.io connection pending

 

on Vercel, Render same situation. What I do wrong?

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  Sandra Prunici

  • June 29, 2020 13:45

  Hi,

  Did you find this error when you try to access the site or when you try to open the Brizy Cloud dashboard?
  Also, could you please check if you followed all the steps mention in this article for connection with Fast.io? https://support.brizy.io/hc/en-us/articles/360044686511-How-to-connect-your-Fast-io-account

  Best regards,
  Sandra

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  Yevhen Varvanin

  • June 29, 2020 13:50
  • Edited

  Not see error on Dashboard. Followed step by step. Same error on alk providers. Fast, vercel, netlify etc

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  Sandra Prunici

  • June 29, 2020 14:10

  Could you please make sure that Brizy account and Github account are opened in the same browser? Also, could you open in the same browser the site you connected with Github?

  Thanks!

  Best regards,
  Sandra

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  Yevhen Varvanin

  • June 29, 2020 14:17

  connected with Github but Fast.io connection pending.

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  Sandra Prunici

  • June 29, 2020 15:29

  Did you log-in your Fast.io account? Did you create there a "New site"? See step 6-17 https://support.brizy.io/hc/en-us/articles/360044686511-How-to-connect-your-Fast-io-account

  Thanks!
  
  

  Best regards,
  Sandra

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  Yevhen Varvanin

  • June 29, 2020 16:18

  

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  Yevhen Varvanin

  • June 29, 2020 18:06

  Browser console log: Mixed Content: The page at 'https://ehrle.imfast.io/' was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint 'http://www.brizy.cloud/proxy/brizyio'. This request has been blocked; the content must be served over HTTPS.

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  Sandra Prunici

  • June 30, 2020 11:08

  Hi,

  Thank you for all these details. I already created an issue for our team and they will investigate your project and connection to identify the problem. Could you please confirm is this the email of your Brizy Cloud account? varvanin84@gmail.com

  Thanks!

   

  Best regards,
  Sandra

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  Yevhen Varvanin

  • June 30, 2020 12:04

  Yes

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  Sandra Prunici

  • June 30, 2020 14:32

  We suppose that the problem can be in the Safari browser. If you are using Safari, could you please go to Preferences -> Privacy -> Block Cookies -> Never. After this try to connect again the Brizy Cloud project with Fast.io

  If this will not help you, try to connect with Fast.io from Chrome.

  Thank you!

  Best regards,
  Sandra

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  Matt Medeiros

  • July 07, 2020 17:36

  I'm running into the same issue as OP mentioned. I've tested on Netlify + Fast.io

  https://thirsty-engelbart-6fbbff.netlify.app/

  https://mattlanding.imfast.io/

   

  I've also tested across Chrome, Brave, Safari, Firefox with same result. I've deleted and re-created projects in Brizy Cloud with the same results. I'm only testing on Brizy Cloud Free, not sure if that's an issue?

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  Sandra Prunici

  • July 08, 2020 07:25

  Hi Matt,

  Did you try to connect the project with both of them, Netlify and Fast.io? You can use only one. If you want to connect the project with the Netlify, could you check please if you followed all the steps mentioned here? If you want to connect the project with Fast.io, could you check if you followed all the steps mentioned here?
  What error did you receive? Could you send us some screenshots of how did you make the connection? (if you don't want to make them public, let us know and we will delete these screenshots before approving the message)

  Best regards,
  Sandra

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  Matt Medeiros

  • July 08, 2020 14:09

  I'm getting the same error as the OP, Failed to connect to Brizy Cloud as seen here: https://mattlanding.imfast.io/

  Attaching screenshots, I connected everything as shown in the docs. I assumed Brizy would push html files to github and I don't think that's happening other than the default index.html?

   

  

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  Tom Sullivan

  • July 09, 2020 02:07
  • Edited

  This should get you around the issue

  Take the URL from your index.html file and append the deploy URL from Netlify or others and pop it in a browser window. https://www.loom.com/share/b9cd0fd340d7421eb036876f4ca8c21d

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  Sandra Prunici

  • July 09, 2020 07:18

  Hi guys,

  Tom, thank you very much for the video, it is very helpful and I suppose it will help other users too.

  Matt, you can try the solution provided by Matt. Also, I want to inform you that I send this problem to our team to check and find a solution.

  Thanks!

  Best regards,
  Sandra

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