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Blank page on preview and final page.

Marcos Javier

Hi. I can edit with Brizy, but I only get a blank page on the preview and final page.

My Brizy version is: Version 1.0.126

My wp version is: WordPress 5.4.2

Theme: Twenty Twenty Version 1.2

My site is: http://listocalisto.atwebpages.com/

PHP Version 7.3.19

MySQL version 5.7

 

I haven't any other plugins installed, and I didn't use Wordpress editor or any other editor before Brizy in these pages. I created and edited them only with Brizy. 

 

Thank you.

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Comments

16 comments

Date Votes
  • Alex

    Hi,

    first of all, I want to thank you for all these basic details. We usually have to ask this in response to the post and this slows down the process of fixing the problem.

    Can you please send a screenshot of the errors that appear in the browser console? Do you have an SSL certificate installed on your website?

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  • Marcos Javier

    Hi Alex, thank you for your quick response.


    This is the screenshot of the Console:

     
    I don't have an SSL certificate installed on your website.
     
    I'm looking forward to your answer.
     
    Thanks again.
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  • Alex

    That's strange. I have created a ticket for you so please send your login details there and we will look into it. Thanks.

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  • Marcos Javier

    I've sent the login details by email. Thank you!

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  • Alex

    We did not receive the login details. Please make sure you sent them to the ticket I created for you. ID = 8419

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  • Matthias Beachy

    I have the same issue. Please advise.

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  • Alex

    Can you please confirm that if you create a page and edit it with Gutenberg the preview works? In the previous case, it was a server issue.

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  • Matthias Beachy

    What do you mean by "edit it with Gutenberg"?

    When I create a new page and use wordpress editor, it previews fine.

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  • Alex

    I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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  • Andreas Norderud-Lindberg

    I have the same problem, did you solve this?

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  • Alex

    Not. We did not receive the login details from Matthias. Can you please confirm all the things asked in the comments above? Latest versions? Any errors in the console? Does the preview work on a non-Brizy page? The same problem with all external plugin disabled?

     
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  • Andreas Norderud-Lindberg

    Im using the free version 2.0.12

     

    I get this information in the console, but the error that this is showing also appears in other pages that are not using Brizy and that works fine both previewing and publishing

    The preview works on a non-brizy page, and its no other external plugins activated and the problem is still there

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  • Matthias Beachy

    Thanks Alex. The trouble was found on our hosting provider. It was blocking outgoing connections.

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  • Alex

    Hi,

    Thank you Matthias for the update.

    @Andreas Norderud-Lindberg can you please check the same with your hosting provider?

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  • Andreas Norderud-Lindberg

    @Alex

    I have checked with my hosting provider and they cant see any problem. What outgoing connections do they need to open and i can try to get this fixed and see if this solves the problem

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  • Alex

    I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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