shared block Error

Taunita Hightower

• June 24, 2020 00:59

Can you help me resolve the SharedBlock?? I cant edit or update anything 

 

Taunita 

taunita.biz@gmail.com

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  Sandra Prunici

  • June 24, 2020 10:31

  Hi,

  Could you please give us more details regarding the problem you encounter? What error did you found? Could you send us a screenshot? When did you encounter it? What were your previous actions? Is this problem related to Brizy Cloud or Brizy plugin for WordPress?

  Thanks!

  Best regards,
  Sandra

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  Taunita Hightower

  • June 25, 2020 12:24

  Can you submit a ticket for this issue to be resolved today? Thank you 

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  Sandra Prunici

  • June 25, 2020 12:28

  Hi,

  We need a bit more details to understand what is the problem and how to fix it. Therefore, could you please send us answers to the questions I send you in the previous reply? I will insert them here too:
  "Could you please give us more details regarding the problem you encounter? What error did you found? Could you send us a screenshot? When did you encounter it? What were your previous actions? Is this problem related to Brizy Cloud or Brizy plugin for WordPress?"

  Best regards,
  Sandra

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  Taunita Hightower

  • June 25, 2020 12:54

  The error is in the brizy wordpress plugin when I attempt to edit the pages. I added a default theme and received the same error.

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  Sandra Prunici

  • June 25, 2020 12:57

  Did you try to edit a simple page? Or is this page a WP page (similar with Blog page)?
  Also, could you try to deactivate all plugins (except Brizy Free and Pro)?

  Thanks!

  Best regards,
  Sandra

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  Taunita Hightower

  • June 25, 2020 13:02

  Yes, I have tried all of those scenarios-- 

   

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  Taunita Hightower

  • June 25, 2020 13:12

  can you submit a ticket so this error can be resolved?

   

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  Sandra Prunici

  • June 25, 2020 13:25

  Thank you for checking this.

  I created a private ticket on this request. You had to receive a notification regarding this on email. Your ticket number is 8395. Could you send to us in that private message the WP credentials to this site?

  Thanks!

  Best regards,
  Sandra

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  Taunita Hightower

  • June 25, 2020 13:26

  will do

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  Sandra Prunici

  • June 25, 2020 13:27

  Thanks!

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