Pop Up Apps Integration Not loading

Ed Domingo

• June 23, 2020 17:51

It is just showing the spinning icon when loading. 

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  Sandra Prunici

  • June 24, 2020 06:59

  Hi,

  Could you please give more details regarding this problem? How did you publish this project? When did you encounter this problem? What was your previous action before encountering this project? Did you add some Code Injection? Did you validate your Brizy account?

  Thanks!

  Best regards,
  Sandra

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  Ed Domingo

  • July 03, 2020 11:49

  Hey Sandra,

  The project is bolttape.com - initially started under the generalsupport@zerozendesign.com account, under the Dig1talGroup projects folder. It was published using Custom Domain hosted by you. We encountered this yesterday when attempting to connect MailChimp. Checked on 3 devices on 3 different locations using 3 different accounts able to access the project. No Code Injections, No Redirects, No Custom CSS. Just this - https://nimb.ws/ymRIWa.
  
  Kind Regards,
  Ed

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  Sandra Prunici

  • July 06, 2020 13:42

  Hi Ed,

  We already created an issue for our developers regarding the problem you reported. When we will have some news we will inform you here too.
  Thanks!

  Best regards,
  Sandra

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  Ed Domingo

  • July 13, 2020 14:17

  Hi Sandra, 
  
  It's been 20 days since I've reported the issue. Are there any updates?

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  Sandra Prunici

  • July 13, 2020 15:37

  Hi,

  At the moment our developers are working to release a new update for Cloud and they are very busy. The issue you reported was created one week ago. Also, I waited for your reply 9 days and maybe, for this reason, you feel that past a long time.

  Best regards,
  Sandra

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  Ed Domingo

  • July 14, 2020 11:02

  Hi Sandra,
  
  Even still, 8 days (since you created that issue) seems like a long time to get support. Not being able to set up our popups with MailChimp is possible business lost. Can we expect support from you guys soon?
  
  Kind regards,
  Ed

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  Sandra Prunici

  • July 15, 2020 07:51

  Hi,

  I'm sorry for this inconvenience. We reported this problem to our developers and they are working to fix it. These days all the team were very busy with the new update that we released these days.
  Please, let us a bit more time for this issue.
  Thanks!

  Best regards,
  Sandra

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  Natalia Chitoroaga

  • July 15, 2020 12:58

  Hello Ed!

  Natalia here! The issue has been fixed directly in your dashboard.

  Apologies for this delay.  Unfortunately, this is a sensitive technical issue and we needed more time for the fix. 

   

  Best Regards, Natalia

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