Unable to access code injection- "Send Validation Link"

Lorenzo Lodigiani

• June 23, 2020 07:31

Hello, 
I was trying to embed a code on my landing page but when I got to the "Code Injection" it asked me to validate my profile and the code injection was locked. 
I clicked on it, filled the required spaces, changed my password and clicked send, then I waited for an email to show up on my email account but it never arrived. I did the process many times and still haven't gotten any email. 

How should I do?

Thanks, 

Lorenzo

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  Sandra Prunici

  • June 23, 2020 09:03

  Hi,

  What is your email you created the Brizy account? We will try to validate it manually.

  Thanks!
  
  

  Best regards,
  Sandra

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  Lorenzo Lodigiani

  • June 23, 2020 09:05

  Hi Sandra,

  my email is lorenzolodigiani2@gmail.com

  thank you very much!

  Lorenzo 

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  Sandra Prunici

  • June 23, 2020 09:56

  We already validate your account. Could you check now if all is fine?

  Thanks!

  Best regards,
  Sandra

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  Lorenzo Lodigiani

  • June 23, 2020 09:57

  It works now! thank you very much :)

   

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  Sandra Prunici

  • June 23, 2020 10:02

  Great to know this! It is our pleasure to help you!

  Best regards,
  Sandra

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  Jose Bermudez

  • June 26, 2020 08:29
  • Edited

  Hi Sandra, I have the same problem.

   

  Can you help me?

   

  my email is: j****@gmail.com

  Thank you in advance

  Jose.

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  Sandra Prunici

  • June 26, 2020 09:20
  • Edited

  Hi Jose,

  We checked the email and found that you opened the email but you didn't access the link from that email https://jmp.sh/vsO9azx
  Anyway, we validate your account. Could you check please if all is fine now?

  Best regards,
  Sandra

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  Jose Bermudez

  • June 26, 2020 08:28

  Hi Sandra!

   

  Thank you very much. It's working now. 

  I appreciate a lot your help.

  Best regards, 

  Jose.

   

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  Sandra Prunici

  • June 26, 2020 09:08

  Thank you too! It's my pleasure to help you!

  Best regards,
  Sandra

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  Marco Dandrea

  • June 30, 2020 14:16

  Hello,

  I have the same problem  to embed a code on my landing page but when I got to the "Code Injection" it asked me to validate my profile and the code injection was locked. 

  My email is marko.dandrea@gmail.com

  Could you validate manually my account please?

  Thanks, 
  Marco

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  Sandra Prunici

  • June 30, 2020 14:24

  Hi Marco,

  Could you please click on the "Send validation link" and after 1 minute check the email inbox? (email you created the Brizy account) You have to receive an email from Brizy with a validation link. You have to click on that link.

  Thanks!

  Best regards,
  Sandra

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  Marco Dandrea

  • June 30, 2020 14:28

  I've tried several times to click on "Send validation link" but I didn't receive any mail neither in Inbox mail nor in Spam.

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  Marco Dandrea

  • June 30, 2020 15:36

  Hi Sandra,

  I waited until now but no mail has arrived.

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  Sandra Prunici

  • July 01, 2020 07:17

  Hi Marco,

  We already validated your account. Could you please check if all is fine?

  Thanks!

  Best regards,
  Sandra

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  Marco Dandrea

  • July 01, 2020 08:30

  Thank you Sandra, now it's fine.

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  Sandra Prunici

  • July 01, 2020 09:59

  You are welcome!

  Best regards,
  Sandra

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  Renan Alves

  • August 11, 2020 11:53
  • Edited

  Hi Sandra.
  
  I didn't receive any email. Could you validate for me, please?
  
  email: renanpitz@hotmail.com

   

  Tks.

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  Bogdan Condurache

  • August 12, 2020 06:28

  Hello Renan,

  we have now validated your account, please try now. Thank you and sorry for the inconvenience.

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  Jessica Niehues

  • September 28, 2020 20:59

  Hello, I'm experiencing the same issue. I received the e-mail, clicked on the link to validate but still not being able to access the code injection page.

  email: jessicaniehues@hotmail.com

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  Natalia Chitoroaga

  • September 29, 2020 21:46

  Hello Jessica,

  Natalia here!

  Your account has been activated.

  Please clear the browser cache and check again to open the Code Injection tab.

   

  Regards, Natalia

  -1
• 

  Jessica Niehues

  • October 02, 2020 12:31

  Hello, it is still not working, already cleaned the cache, tried multiple browsers and the problem persists. 

  Could you check again? 

  jessicaniehues@hotmail.com and also, the primary account owner fabio@artemaiorjoinville.com.br

  Thank you

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  Alex

  • October 02, 2020 13:32

  Hi Jessica,

  Please check it now.

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  Nicolò Mastroianni

  • October 10, 2020 17:52

  i have the same problem,

  my mail is nicolo.mastroianni19@gmail.com

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  Nicolò Mastroianni

  • October 12, 2020 09:12

  Hi i have the same problem with validation 

  the mail is info.bibendum@gmail.com

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  Alex

  • February 09, 2021 14:01
  • Edited

  Hi Nicolo,

  info.****@gmail.com has been validated, but unfortunately, we cannot find nicolo.****@gmail.com in our database. Can you please re-check it?

   

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  Ari Rahman

  • November 07, 2020 14:43

  Hi,

  I have the same problem,

  my mail is Removed by admin

  Please help.

  Thank you.

   

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  Alex

  • November 09, 2020 18:33

  Hi,

  from what I know, your account has already been validated.

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  Letizia Martelli

  • February 08, 2021 22:34

  Hi, I have the same problem, can you please send me the validation link or validate my account? I'm not able to embed anything in my website at the moment. 

  Thanks 

  email: Removed by admin

   

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  Alex

  • February 09, 2021 15:25

  Please check it now.

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  Mitch Dang

  • June 11, 2021 21:13
  • Edited

  Good Evening Brizy Support.

  I have the same error with validating the link that was suppose to go to my works *email account, but never received the link to validate for "code injection." 

  Are you able to manually validate my account and let me know what is needed to do so. Thanks :)

   

  -Mitch

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