Link problem, validate account

Juan Castaneda

• June 22, 2020 02:17

I'm having  problem with links. I put a link with htpp:// and all, and on the site it links to the same site. I tried it in several different text fields and different websites and the same.

I read a post here about validating my account; when I check my e-mail and click on the link, it says validation link expired, and to contact you but it redirects me here.

What can I do? Thanks.

https://gravitas90.brizy.site/ site with the example links

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  Sandra Prunici

  • June 22, 2020 14:00

  Hi,

  Yes, you have to approve the account. If the first link is already expired, you have to resend it. For this, go to Settings -> Code Injection and click on "Send validation link" https://jumpshare.com/v/LsThgXzXY20JboyL3Ju4 After this check the email and validate the account.
  Thanks!

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  Juan Castaneda

  • June 22, 2020 15:30

  Hello,

   

  Thanks for responding! Unfortunately it's still not working. I do all the steps but it takes me to my Profile, and I haven't gotten an e-mail

  

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  Sandra Prunici

  • June 22, 2020 16:16

  Did you check the email you created the Brizy account? There you had to receive the validation email.

  Thanks!

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  Juan Castaneda

  • June 23, 2020 00:24

  Unfortunately no. Even after changing the e-mail, no e-mail for validation comes...

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  Sandra Prunici

  • June 23, 2020 08:18

  Hi,

  Could you send us your email? We will validate you manually.

  Thanks!

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  Juan Castaneda

  • June 23, 2020 11:32

  Thanks. It’s juan@juanmoremedia.com

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  Sandra Prunici

  • June 23, 2020 13:09

  We already validate your account. Could you check this, please?
  Also, we checked your account and from our logs https://jumpshare.com/v/TCIi9m97sKM3bc8Zxyyu, we found that you opened the email but didn't validate it. You had also to click on validate.

  Best regards,
  Sandra

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  Utsav Chopra

  • June 23, 2020 15:31

  I am facing the same issue. Even after validating my email. 

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  Sandra Prunici

  • June 23, 2020 15:43
  • Edited

  Hi Utsav,

  If you validated the account and you continue having this problem, could you please log-out from brizy Cloud account and then log-in again?

  Thanks!

  Best regards,
  Sandra

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  Juan Castaneda

  • June 23, 2020 15:46

  Hello,

  Yes, it's working now, thanks!

  I only received the initial e-mail, and by the time I opened the link it had already expired. The settings-> Code Injection way didn't send me a link.

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  Sandra Prunici

  • June 23, 2020 16:04

  Hi Juan,

  Thank you for updating us and confirmation! We are happy to hear that all is fine now!

  Best regards,
  Sandra

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  Amin Mattea

  • June 28, 2020 17:02

  Hi,

  I have the same problem. I can`t validate my account. 

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  Sandra Prunici

  • June 29, 2020 11:53

  Hi Amin Mattea,

  Did you send the validation email? Did you check the inbox of the email you created the Brizy account?
  If you didn't receive the validation email, please send us the email of the Brizy account.

  Best regards,
  Sandra

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  Amin Mattea

  • June 29, 2020 11:56

  Hi,
  Yes i did it, But i didnt't receive anything.
  My e-mail Is aminmattea@gmail.com.
  Thank you.

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  Sandra Prunici

  • June 29, 2020 13:29

  We already validate your account. Could you check if all is fine now?

  Best regards,
  Sandra

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  Caelyn Sim

  • July 12, 2020 10:48

  Hi Sandra, i am facing the same issue. can you validate for me. My email is caelyn_234@yahoo.com.sg

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  Sandra Prunici

  • July 13, 2020 12:44

  Hi Caelyn,

  We already validate your account. Could you check if all is fine now?

  Best regards,
  Sandra

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  Caelyn Sim

  • July 13, 2020 12:53

  Thanks Sandra. It is working now

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  Sandra Prunici

  • July 13, 2020 14:15

  Thank you for your confirmation!

  Best regards,
  Sandra

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  Cincinnati State

  • August 02, 2020 17:11

  I'm also having this problem. I did not validate the account in time from the first email and no matter what I try I can't get the validation email to re-send. I've already gone through the code injection menu, but it isn't working.

  Email is cincinnatistate.graphicdesign@gmail.com

   

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  Sandra Prunici

  • August 03, 2020 13:23

  Hi Cincinnati State,

  We already validated your account. Could you please check it?
  Thanks!

  Best regards,
  Sandra

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