Images will not place in Page Builder

Robin Moser

• June 21, 2020 18:57

Hello, I have the latest version installed of the Wordpress Plugin Page Builder.

I am trying to replace placeholder images, the images upload fine to the media library, but they do not show when I place them. Just the black box shows up.  Can you help? I am new.

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  Sandra Prunici

  • June 22, 2020 13:27

  Hi,

  Do images show in the preview? Could you send us a video or screenshot with this problem?
  Also, could you please try to deactivate all plugins (except brizy Free and Pro) and activate one WP default theme?
  Thanks!

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  Robin Moser

  • June 22, 2020 15:55

  Images do not show in preview.

  I deactivated everything except Brizy and changed to a Basic WP Theme.

  I received Brizy in a package from a purchase theme that had been tested.

  Here is a link to a screen recording... https://www.dropbox.com/s/lssfjxdxjop96ix/Screen%20Recording%202020-06-22%20at%2010.44.59%20AM.mov?dl=0

   

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  Sandra Prunici

  • June 22, 2020 16:36

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Sandra Prunici

  • June 22, 2020 16:50

  I noticed that the image upload wasn't finished with success, could you please try to add an image directly in the WP Media Library and check if all is working the same? I suppose that the problem can be in the hosting or in the PHP version. By the way, what is your PHP version?

  Thanks!

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