Images added by Brizy can't be previewed in media library

Andy B

• June 20, 2020 05:15

Hello, 

I was working on a page in Brizy, and I imported one of the pre-made layouts.

I noticed that images that are added with the layout have weird long names that don't make any sense! Also, they don't show correctly inside the Wordpress media library (no previews). Please see the screenshot below.

That's how they look like! 

I'm using the latest version. Let me know what you think.

Thanks

0

• 

  Alex

  • June 22, 2020 11:48
  • Edited

  Hi,

  These are the names of the images in Brizy layouts. They are randomly generated. However, the image preview should work. Can you please confirm you have the latest Brizy version - Free 1.0.126 and PRO 0.0.41?

  0
• 

  Andy B

  • June 22, 2020 19:04

  Hi Alex,
  
  Yes, I purchased Brizy Pro a few days ago. I'm using the latest version as shown below.

  

  I tested Brizy on a different site and I saw the same thing with image previews.

  Could you check that on your end?
  
  Thank you

  0
• 

  Andy B

  • June 25, 2020 06:12

  Hello again,
  
  I have not heard back from you. I have opened this ticket 5 days ago and didn't get a useful answer until now!
  
  What's your average response time?!

  0
• 

  Alex

  • June 25, 2020 11:10
  • Edited

  Hey Andy,

  sorry for not getting back to you sooner. Our average response time is 12-24 hours, but this week was a big activity with tickets, and your post has dropped on the list. Now that it's been updated, it's up to the list and I've seen it. Sorry about that. It will not happen again.

  Regarding the thumbnail issue: We need to take a look at your dashboard so I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

  0

Please sign in to leave a comment.