Brizy hangs

Bill Ren

• June 14, 2020 10:36

Hi Team,

 

Whenever I try and edit a page with Brizy, I keep seeing Brizy hang.

GIF: https://share.getcloudapp.com/4gujm2ny

 

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  Bill Ren

  • June 14, 2020 10:44

  Also, I am getting a critical error crash on every Brizy page...

   

  https://share.getcloudapp.com/6qu2B8vL

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  Bill Ren

  • June 14, 2020 16:52

  Update: I was able to fix the problem.

  Two points of question/feedback:

  1.) Why do my support tickets have to be approved? I was able to figure out the issue even before an agent approved my post.......

  2.) Please remove the URLs as they contain sensitive admin-level access links.

  3.) How do we ensure support responds in a timely manner?

  Thanks.

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  Sandra Prunici

  • June 15, 2020 09:06

  Hi Bill,

  I'm happy to hear that you already fixed the problem. All tickets and comments are approved manually by agents. I'm sorry for the late response, at weekends we are less active.
  Could you please describe how did you solve the problem?

  Thanks!

  Best regards,
  Sandra

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