update images

Tiptip

• June 08, 2020 16:02

Hi,

when I upload a new version of an image with the same name, it still shows the old version.

I don't want to change the image name. even after I clear the browser cache it's not helping.

the image gets the new version in the library but when I try to use it on the page itself, it still shows the old version. nothing helps.

how to fix that? 

1

• 

  Alex

  • June 08, 2020 17:26

  Hi,

  I don't think that's related to Brizy. Have you checked this in a standard WordPress post without involving Brizy? Do you have the same problem? It also can be a browser cache issue. Have you checked this in another browser or incognito mode?

  -1
• 

  Tiptip

  • June 08, 2020 21:34

  Hi,

  it becomes even weirder than that.

  on the page I'm working on it shows the old image.

  I use this image on another page, and it shows the new image.

  so I think it can only relate to Brizy.

  its like stuck with the old image only in the page I'm working on.

  no matter what I do, it won't change.

  1
• 

  Alex

  • June 09, 2020 12:03

  Have you checked this in another browser or incognito mode? Do you have the same problem? It could be saved in the browser cache. You said you already deleted the cache but try another browser or incognito mode.

  0
• 

  Tiptip

  • June 13, 2020 11:49

  Hi,

  I answered directly from my email with photos attached, but I don't see it update here.

  can you check please?

  0
• 

  Alex

  • June 15, 2020 11:40

  Hi,

  we did not receive these images. Try adding them directly to this discussion: https://jmp.sh/eYI52Km

  0
• 

  Tiptip

  • June 15, 2020 15:36

  Hi,

  is there a way to get support in private and not here?

  it feels uncomfortable to share private information.

  0
• 

  Alex

  • June 15, 2020 16:00
  • Edited

  Sure. I have created a private ticket for you so please send there the details. Thanks.

  0

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