Contact Form - Multiple Sent Messages

Dara Coyne

• June 08, 2020 15:18

Hi,

I'm using Astra Pro as my Wordpress theme and Brizy Pro as my page builder.

When users submit their contact form, multiple messages are being sent (see screenshot).

Can you please advise?

Regards,

Dara

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  Alex

  • June 08, 2020 17:15

  Hi Dara,

  Can I know which sending method has been configured? WordPress/SMTP/Gmail? Is it just happening with the Astra theme? Please activate a default theme and check again. Also, please deactivate all your external plugins and check again.

  btw: do you have the latest Brizy versions - Free 1.0.126 and PRO 0.0.41?

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  Dara Coyne

  • June 08, 2020 18:58

  Hi Alex,

  I'm using Gmail for all of my contact forms on the site - https://skyclad.ie/.

  I use Astra Pro with Brizy Pro on all of my other websites and this issue isn't there so I don't think it's the theme that's causing it. I've uninstalled all irrelevant plugins on the site for now.

  I've bot Brizy Free 1.0.126 and Pro 0.0.41 installed.

  Can you please advise?

  Regards,

  Dara

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  Alex

  • June 09, 2020 13:18

  Hi,

  we need to take a look at this. I have created a ticket for you so please send your login details there and we will look into it. Thanks.

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