SSL certificate

Tommaso Rampoldi

• June 05, 2020 13:49

Hi,
about 3 days ago I set up my custom domain on Brizy Cloud. To date, I'm still selling the unsafe site. How can I solve it? How do I get an SSL certificate?

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  Sandra Prunici

  • June 05, 2020 14:21

  Hi Tommaso,

  Could you please check if you configured the domain following these instructions? https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

  Also, could you check please if Current Data from DNS settings of the project from Brizy Cloud is marked with green? https://jumpshare.com/v/90xb1sCTYSPsnLkLIq3c

  Could you send to us the link to your site?

  Thanks!

  Best regards,
  Sandra

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  Tommaso Rampoldi

  • June 09, 2020 05:29

  I replied to this request by email. Has it been received? Thanks

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  Sandra Prunici

  • June 09, 2020 10:13

  Hi Tommaso,

  I'm sorry but we didn't receive the message. Could you send it again?

  Thanks!

  Best regards,
  Sandra

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  Tommaso Rampoldi

  • June 09, 2020 10:49

  Hi Sandra,

  Thanks for the prompt reply.

  I checked the requests, I attach screenshots with the various parameters set. Also, the link on my site is www.supportmeapp.com

   

  As you can see, I can navigate safely but I cannot remove the "unsafe" from the url bar.

   

  Looking forward to your reply, thank you and wish you a good day.

   

  Tommaso Rampoldi

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  Sandra Prunici

  • June 09, 2020 11:03

  Thanks for the screenshot. from it, I found that you didn't set the A record. Could you please configure it as is related in this article https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-?

  Thanks!

  Best regards,
  Sandra

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  Tommaso Rampoldi

  • June 09, 2020 11:52

   

  Hi Sandra, 

  OK thanks. Now I have set the A record. I had to contact the support of my provider because the Host @ name was not accepted. So I left the field blank. Now the ip has turned green.

  However I still see not sure, I probably have to wait some time.

  Tommaso

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  Sandra Prunici

  • June 09, 2020 12:48

  Ok, thank you for updating us! Yes, it is needed to wait till 48h to propagate all the changes. If after this period you will found that SSL certificate isn't applied, please let us know regarding this!

  Thanks!

  Best regards,
  Sandra

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