TECHNICAL SUPPORT

ELISA SGARIBOLDI

• June 04, 2020 10:01

 

Good morning,

for the twice time I had a data deletion problem.
I edit and SAVED a project.
Now I've seen only images, no text.
I ask for support.
Thanks.

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• 

  Sandra Prunici

  • June 04, 2020 11:22

  Hi Elisa,

  Thanks for writing to us! I'm sorry but I didn't found the previous ticket where you reported the same problem, none in private and public. Could you please give to us more details regarding the problem you encounter? What method of publishing did you use? Could you send to us the URL link of the project?

  Thanks!

  Best regards,
  Sandra

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• 

  ELISA SGARIBOLDI

  • June 04, 2020 14:53

  Hi,

  I use "custom domain" to publish my page.

  This is the link of the project: https://www.brizy.cloud/projects/2089168/editor 

  There are no text, but I save it and there are a few days ago!

  Is it possible to recover data?

  Thanks.

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• 

  Sandra Prunici

  • June 05, 2020 06:29

  Hi Elisa,

  Thank you for these details.

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the email of your Brizy account and indicate where we can find it?

  Thanks!

   

  Best regards,
  Sandra

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