Blocks not loading in Firefox on Mac

Martin Cielens

• June 03, 2020 04:41
• Edited

Any ideas on why blocks wont load in Firefox on the Mac? Works OK with Safari but I use Firefox as my web browser. Global blocks are visible. This has only been a problem for the last three days

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  Alex

  • June 03, 2020 13:26

  Hi,

  Can you please confirm you have the latest Brizy versions - Free 1.0.125 and PRO 0.0.41? What about Chrome? Does it work well on Chrome?

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  Martin Cielens

  • June 04, 2020 01:21

  OK - the problem is Firefox on my 2019 MacBook Pro. I tested it on a desktop installation of Firefox and the Brizy blocks seem to work fine.  The MacBook is running current versions of OS and Firefox and is on the same network. A mystery, but it seems it is my mystery.

  Thanks

  Marty

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  Alex

  • June 04, 2020 11:26

  Hi Marty,

  you could try re-installing firefox on your Mackbook. It might help :)

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  Martin Cielens

  • June 05, 2020 06:36

  Yep - reinstalled firefox, restarted etc. blocks not loading on the macbook pro. all other aspects of Brizy working fine. Just have to use Safari I guess. not a deal breaker

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  Alex

  • June 05, 2020 12:13

  Unfortunately, I can't check this on Macbook PRO 2019 on Firefox, but if anyone else reports this issue, we'll look into it.

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  Christina Wilton

  • June 06, 2020 13:58

  Hi,

   

  Just reporting this same issue for me : Macbook Pro and Firefox. But only after I updated Brizy; it was working fine all week long, then I updated Brizy and this started.

   

  

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  Alex

  • June 08, 2020 17:00

  Hi Christina,

  thank you for your message. I have opened an internal issue and we will inspect this.

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  Martin Cielens

  • June 08, 2020 22:36

  Well observed, I forgot I had just updated Brizy when that happened.

  Also, when you click on any of the blank blocks, they do load, but you have no idea what it is you are getting until it loads.

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  Alex

  • June 09, 2020 12:06

  We will check this and come up with a fix. 

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  Christopher Grainger

  • November 24, 2020 14:20

  Observed identical issue to this on PC, everything at current release as of 24/11/2020

  The issue on Firefox with our PC's was the built in "Enhanced Tracking protection" - the grey shield icon to the left of the address bar web address.

  Disabling tracking protection, Privacy Badger and Ublock origin allows content to load instead of just the spinning white boxes.

  Hope this helps anyone else with related error.

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  Alex

  • November 25, 2020 13:39

  Hi,

  thank you for your message. These are screenshots made by the browser so it could be a third-party cause that limits the browser to use this option.

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