SSL Issue

Goldie Rutherford

• June 02, 2020 13:29

My A record and CNAME are corrctly setup in my domain registrar (VentraIP), but the A Record is not showing in the Brizy Custom Domain setting, and the SSL is dropping in and out, sometimes there, sometimes not

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  Sandra Prunici

  • June 03, 2020 09:37

  Hi Goldie,

  Could you please check if you configured the domain as in these instructions? https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect- If this is your domain smashlab.com.au, in this case when you configure the domain in both Brizy Cloud dashboard and in the domain settings dashboard, you have to place instead of WWW the smashlab. Brizy Cloud allows maximum third domain level and in your case, the smashlab is the third domain level as the www for www.brizy.io

  Thanks!

  Best regards,
  Sandra

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  Goldie Rutherford

  • June 03, 2020 10:33

  I'm not sure what you mean here. Is this because it's .com.au, so smashlab is third level. That seems odd. I'm not sure I can set the CNAME like that in the registrar.
  Also, the site has been working with the current settings, it's just the SSL that's not

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  Sandra Prunici

  • June 03, 2020 14:11

  As I said in the previous message, Brizy Cloud can't accept this type of domain https://www.smashlab.com.au/ - because it has a fourth domain level. To make it work correctly, you have to add instead of www the smashlab in both Brizy Cloud settings and domain settings. 

  Thanks!

  Best regards,
  Sandra

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  Goldie Rutherford

  • June 03, 2020 20:50

  Hi Sandra,
  That's not possible unfortunately, when adding a CNAME it adds to the beginning of the entire domain name, so I would end up with smashlab.smashlab.com.au
  Given that the CNAME appears to be working fine, I don't think this advice is correct

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  Sandra Prunici

  • June 04, 2020 08:44

  Hi,

  I'm sorry for the advice regarding the fourth domain level. Recently I was updated that what you did is correct, but checking your project we found that you didn't set the A record - https://jumpshare.com/v/fBrMSBAjBrWJGmkuR9wC - could you please send to us a screenshot with how did you set the A record?

  Thanks!

  Best regards,
  Sandra

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  Goldie Rutherford

  • June 04, 2020 10:09
  • Edited

  Hi Sandra,

  Im seeing the same as you in my Brizy settings, however I believe my A record is correct in my DNS settings. Screenshot attached: https://d.pr/i/e9kdNZ

  https://d.pr/i/6WKkVF

  Using whatsmydns.com I see that the A record is showing as

  34.237.47.210

  Interestingly its showing for most locations, but a couple are not picking it up.

  https://d.pr/i/V124ox

  From what I can see, this appears to be a bug at the Brizy end, not in my setup.

  Cheers

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  Sandra Prunici

  • June 04, 2020 11:26

  From the first screenshot, I found that you added for A record at the Host the "@.smashlab.com.au" https://jumpshare.com/v/4vy1B2YFBK68J3D7nb19 but for Host, you have to add "@". Here in our documentation is mentioned this detail https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

  Could you please correct it?

  Thanks!

  Best regards,
  Sandra

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  Goldie Rutherford

  • June 04, 2020 11:32

  That is how I set it up (with just the @). Once it is saved, the registrar automatically generates the full hostname @.smashlab.com.au
  There is no other way to save it on my end.
  This is an issue at the Brizy end

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  Sandra Prunici

  • June 04, 2020 13:08
  • Edited

  Thanks for these details. Our developers check your project and they said that now all is ok and correct and you have to wait for the propagation of all these changes.
  Thank you for your patience!

  Best regards,
  Sandra

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  Goldie Rutherford

  • June 04, 2020 21:35

  Thanks Sandra, appreciated

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  Sandra Prunici

  • June 05, 2020 08:30

  You are welcome! Let us know if will appear some inconveniences!

  Best regards,
  Sandra

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  Goldie Rutherford

  • June 06, 2020 06:48

  Hi Sandra,
  The SSL certificate has still not been applied, could you please check where it's at?
  Thanks very much

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  Sandra Prunici

  • June 09, 2020 10:59

  Hi,

  We checked again the problem, but unfortunately, our system doesn't detect the A record you add and for this reason, we receive the "Not Found" result. More details regarding this problem of the DNS settings we can't found and provide. Please contact your domain provider and ask them to check the A record.
  Thanks!

  Best regards,
  Sandra

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  Goldie Rutherford

  • June 12, 2020 02:27

  For anyone following this, it appears that some domain registrars don't require the hostname to be @ for A Record. Once we removed that, the ARecord propogated fully and appears to be working properly

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  Sandra Prunici

  • June 12, 2020 07:40

  Hi,

  Thank you for notification and it is great to know that all is fine now!
  
  

  Best regards,
  Sandra

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