"problem with the project" is completely blocking my activity

Luke Szyrmer

• June 02, 2020 09:10

Hi there,

I raised an issue earlier, and I seem to have the "problem with your project" issue again: Recorded a short video:

https://www.dropbox.com/s/nr0pe86r410in8l/2020-06-02_11-08-16.MP4?dl=0

This is happening with all of my landing pages and popups in my live environment, and I haven't finished configuring it all up yet. So there are people coming to my website and seeing it not working.

Thank you!

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  Alex

  • June 02, 2020 13:23

  Hi,

  From what I see you already have an open ticket on our support desk (id 8149). The ticket opened on Friday, and my colleague Natalia is waiting for the login details. Please check your inbox.

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  Luke Szyrmer

  • June 02, 2020 13:54

  I sent a screenshot and login details yesterday via email and haven't heard back yet. Is that ticket the best place to continue the conversation?

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  Natalia Chitoroaga

  • June 02, 2020 14:26

  Hi Luke!

  Natalia here. I don't see your reply on the ticket #8149. Can you please re-send your message? 
  In your Brizy account, check Support tab https://jmp.sh/YiGSnJa, then check the Activities tab, and you will find my message  - https://jmp.sh/haGBPl1 

   

  Thanks!

  Natalia

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