30 seconds timeout with clean installed WP + brizy

Alexander S

• June 01, 2020 20:16
• Edited

Hi! I just start to modify my website.

It works fine. But my website freezes on loading for 30 sec when I add some menu or header from design kit.

I deleted all website with DB and did a clean install - the same issue.

There are some errors in brizy log in DB, I can send this records to PM. It lools like:

Operation timed out after 30001 milliseconds with 0 bytes received

And:

The server returned a "500 Internal Server Error"

Something is broken. Please let us know what you were doing when this error occurred.
We will fix it as soon as possible. Sorry for any inconvenience caused.

There is no specific content on the site, and the menu consists of one working item. Without brizy all works fine.

Please give some advice.

0

• 

  Sandra Prunici

  • June 02, 2020 10:28

  Hi,

  Thanks for getting in touch with us!

  Could you please give more details regarding how did you add a menu or header from design kit? In the design kit, we offer for free, you can find the design files of Brizy pre-designed blocks. They can be open and edit with one of 3 Design tools: Sketch, Studio and Figma.
  Thanks!

  Best regards,
  Sandra

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• 

  Alexander S

  • June 02, 2020 10:42
  • Edited

  Hi again!

  I just drag and drop it from elements panel. Second way: add a new block - blocks - headers, and select one.

  Interesting thing: menu element in brizy editor removes after page preview.

  I use brizy pro.

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• 

  Sandra Prunici

  • June 02, 2020 14:24

  Thank you, Alexander, for these updates. Could you please check if you have the latest version of Brizy Free (1.0.125) and Brizy Pro (0.0.41)? Also, could you try to deactivate the theme and all plugins (except Brizy Free and Pro)? If you will encounter that the problem still appears on the site, please let us know about this.

  Thanks!

  Best regards,
  Sandra

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• 

  Alexander S

  • June 02, 2020 15:47
  • Edited

  I just updated brizy from 1.0.124 (installed yesterday) to 1.0.125. And now all works perfect. And I cheched brizy errors in DB - nothing. Thank You!

  There were also errors with icons yesterday (many users complained about it) - It's gone for me too.

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  Sandra Prunici

  • June 03, 2020 07:38

  Hi Alexander,

  Yes, yesterday we released a new update to fix some problems and we are happy to hear that it works for you too!

  Best regards,
  Sandra

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