Icon Problem

Completed

Nicolai Mihailiuc

• June 01, 2020 14:47

http://ironsharpens.creatego.cf/iron-sharpens-iron-mastermind-group/

 

Hello, icons are not working on this website, but plugins are the last version.

 

Egor Bulgac

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• 

  Sandra Prunici

  • June 02, 2020 07:49
  • Edited

  Hi Egor,

  We kindly recommend not adding the WP credentials here because it is a public channel and everyone can see your message. Therefore, I deleted them but saved to use them. I tried to log-in your dashboard but I can. I was asked to verify the email, but the admin account was created on a different account which I can't access. 
  I also checked the page you send to us and find a problem related to the theme but I'm not 100% sure if the problem is in the theme. Therefore, could you deactivate the theme and all plugins (except Brizy Free and Brizy Pro) and check if the problem still appears on the site?
  Thanks!

  Best regards,
  Sandra

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  Nicolai Mihailiuc

  • June 02, 2020 09:03

  Hi Sandra,

  Thanks for advice. but the problem is not solved even if I deactivate plugins or change theme

  Best regards,

  Egor

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  Sandra Prunici

  • June 02, 2020 09:19

  Hi Egor,

  Thank you for this update. I created a private ticket on this request. You had to receive a notification regarding this on the email. In a short time, we will get in touch with you, but in the meantime, could you please approve and verify the account you create for us to be able to enter in the dashboard?

  Thanks!

   

  Best regards,

  Sandra

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  Nicolai Mihailiuc

  • June 02, 2020 11:01

  Hi Sandra,

  Thanks for creating a ticket. I already received a notification and approved it. I hope you'll solve it fast.

  Best regards,
  Egor.

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  Natalia Chitoroaga

  • June 02, 2020 13:29

  The issue has been fixed.

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  Nicolai Mihailiuc

  • June 02, 2020 15:48

  Hi Natalia,

  Thanks for solving the issue, but can you tell me what was the problem, please? It will help me to solve it single in the future.

  Best regards,
  Egor.

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  Natalia Chitoroaga

  • June 03, 2020 10:49

  Hi Egor. It was a 3rd part issue. It will not happen in the future.

   

  Regards, Natalia

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  Natalia Chitoroaga

  • June 03, 2020 11:03

  P.S I'm sure you know about this: меньше знаешь, крепче спишь  :) 

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